Dell SupportAssist Enterprise Version 4.00.05 Reportable Items
Summary
This user guide provides comprehensive documentation for the product. The document includes detailed information about setup, configuration, operation, and maintenance of the server. It covers key features, specifications, installation procedures, troubleshooting steps, and best practices. The manual is designed for system administrators, IT professionals, and end users who need to deploy, manage, or operate the equipment effectively. Readers will find step-by-step instructions, technical diagrams, safety information, and reference materials to ensure proper usage and optimal performance.
Page 1 Text Content
Support Assist Enterprise Version 4.00.05 Reportable Items
March 2021 Rev. A01
Page Summary Contents For Dell SupportAssist Enterprise Version 4.00.05 Reportable Items
Page 1
Support Assist Enterprise Version 4.00.05 Reportable Items March 2021 Rev. A01
Page 2
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of d...
Page 3
Contents Chapter 1: Introduction................................................................................................................. Chapter 2: Items reported from servers running Linux -...
Page 4
Introduction Support Assist Enterprise automates technical support for your Dell EMC server, storage, and networking devices. By default, Support Assist Enterprise collects system information periodic...
Page 5
Items reported from servers running Linux - Tech Support The following are the attributes collected in the Linux category. Table 1. Attributes for server running Linux Category Attribute Name Addition...
Page 6
Table 1. Attributes for server running Linux Category Attribute Name Encryption Capable Power Status Device Name Mirror Set ID Model Number Progress Certified Remaining Rated Write Endurance ISE Capab...
Page 7
Table 1. Attributes for server running Linux Category Attribute Name Boot GRUB List Inode Permissions Number Of Links Owner Name Owner Group Size Processes Date Of Modification Boot List Inode Rights ...
Page 8
Table 1. Attributes for server running Linux Category Attribute Name Cache2 Error Correction Type Cache3 Status Cache3 Level Cache3 Maximum Size Cache3 Type Cache3 Location Cache3 Write Policy Cache3 ...
Page 9
Table 1. Attributes for server running Linux Category Attribute Name Component Type Software Version Hardware Device ID Hardware Vendor ID Hardware Sub-Device ID Hardware Sub-Vendor ID Connector Name ...
Page 10
Table 1. Attributes for server running Linux Category Attribute Name Spin Down Unconfigured Drives Storport Driver Version Allow Revertible Hot Spare And Replace Member Abort Check Consistency On Erro...
Page 11
Table 1. Attributes for server running Linux Category Attribute Name Value DRAC Information Product Description Version IP Address IP Subnet IP Gateway Debug Menu Description Value Demand Based Switch...
Page 12
Table 1. Attributes for server running Linux Category Attribute Name Service Tag Firmware Version SAS Address Configuration Asset Name Target ID Split Bus Part Number Alarm ID Express Service Code Hea...
Page 13
Table 1. Attributes for server running Linux Category Attribute Name Maximum Failure Threshold Maximum Warning Threshold ID Status Reading Name State Health Status Health Status Environment Variable V...
Page 14
Table 1. Attributes for server running Linux Category Attribute Name Reading Minimum Failure Threshold Minimum Warning Threshold Status Maximum Failure Threshold Maximum Warning Threshold Health Statu...
Page 15
Table 1. Attributes for server running Linux Category Attribute Name Prefix Length IPv6 Address IPv6 Address Name IPv6 Details Default Gateway Link Local Address IPv6 Address 1 IPv6 Address 2 Preferre...
Page 16
Table 1. Attributes for server running Linux Category Attribute Name Health Status LCD Information Front Panel LCD Security Access Enable Remote Indication LCD Line Information Name Value Main Chassis...
Page 17
Table 1. Attributes for server running Linux Category Attribute Name Health Status Memory List Memory ID Memory Array Location Installed Capacity (MB) Maximum Capacity (MB) Slots Available Slots Used ...
Page 18
Table 1. Attributes for server running Linux Category Attribute Name Product IP Address Source Version IP Address Type Express Service Code NIC Configuration Primary Network Failover Network Channel N...
Page 19
Table 1. Attributes for server running Linux Category Attribute Name Transmitted Broadcast Packets Transmitted Multicast Packets Transmitted Unicast Packets Base IO Address Transmitted Internal MAC Tr...
Page 20
Table 1. Attributes for server running Linux Category Attribute Name Transmitted Total Packets Received Frames Too Long Maximum Transmission Unit Base Memory Address DMA List Npar EP Enabled Transmitt...
Page 21
Table 1. Attributes for server running Linux Category Attribute Name Value Network Host Name Value Network List Device NIC Id Network Settings Description Value Network Team Interface Link Status Inte...
Page 22
Table 1. Attributes for server running Linux Category Attribute Name Transmitted Error Packets Team Interface Transmitted Collisions Transmitted Single Collision Frames Transmitted Multiple Collision ...
Page 23
Table 1. Attributes for server running Linux Category Attribute Name Operating System OS Name Version System Name Install Date Optical Device Name Status Firmware Version Device Descriptor Description...
Page 24
Table 1. Attributes for server running Linux Category Attribute Name Enable Power Capping Power Headroom System Instantaneous Headroom System Peak Headroom System Instatenous Head Room System Peak Hea...
Page 25
Table 1. Attributes for server running Linux Category Attribute Name Memory VSZ RSS TTY STAT Start Time Command Processor Status Connector Name Processor Brand Current Speed Occupied Maximum Speed Ext...
Page 26
Table 1. Attributes for server running Linux Category Attribute Name Value Region Info Name Description Value Remote Access IPMI Version System GUID Current DNS Domain DNS RAC Name MAC Address IPv4 Ad...
Page 27
Table 1. Attributes for server running Linux Category Attribute Name Description Device Location Parent Location Manufacturer Serial Number Model Number Device Descriptor Asset Tag Health Status Statu...
Page 28
Table 1. Attributes for server running Linux Category Attribute Name Value Serial Communication Description Value Attribute Settings Serial Over LAN Configuration Retry Count Retry Interval Serial Ove...
Page 29
Table 1. Attributes for server running Linux Category Attribute Name Device Type Slot Slot ID Adapter Description Adapter Data Bus Width Type Slot Length Adapter Manufacturer Power Management Enable (...
Page 30
Table 1. Attributes for server running Linux Category Attribute Name Value Tape Drive Name Status Firmware Version Device Descriptor Description Device Location Parent Location Manufacturer Serial Num...
Page 31
Table 1. Attributes for server running Linux Category Attribute Name Product Serial Version USB Controller Information Controller Information Serial Number USB Device Bus Number Level Parent Device Nu...
Page 32
Table 1. Attributes for server running Linux Category Attribute Name End Point Maximum Packet Size Interval Between Transfers USB Root Hub Bus Device ID Device Class Device Sub Class Device Protocol M...
Page 33
Table 1. Attributes for server running Linux Category Attribute Name Progress Cache Policy Hot Spare Policy violated Encrypted Health Status Health Status Virtual Disks Controller ID Virtual Disk ID V...
Page 34
Items reported from servers running ESX - Tech Support The following are the attributes collected in the ESX category. Table 2. Attributes for Server running ESX Category Attribute Name Additional Inf...
Page 35
Table 2. Attributes for Server running ESX Category Attribute Name T10 PI (Protection Information) Capable Certified Mirror Set ID Encryption Capable Available Spare Vendor Model Number Non-RAID HDD D...
Page 36
Table 2. Attributes for Server running ESX Category Attribute Name Processes Boot List Remote Access Users Rights Owner Inode Number Size Processes File Date Boot Menu List Value Boot Settings Descrip...
Page 37
Table 2. Attributes for Server running ESX Category Attribute Name Cache2 Maximum Size Cache2 Write Policy Channel Status Device Location Parent Location Manufacturer Connector Type Health Status Name...
Page 38
Table 2. Attributes for Server running ESX Category Attribute Name Encryption Mode Status Patrol Read Iterations Spin Down Unconfigured Drives T10 Protection Information Capable Number Of Extenders Al...
Page 39
Table 2. Attributes for Server running ESX Category Attribute Name Fan Power And Performance Management CPU Power And Performance Management Memory Power And Performance Management Custom Attributes F...
Page 40
Table 2. Attributes for Server running ESX Category Attribute Name Dependent Modules Module Size Enclosure Status Connector Asset Name PCIe SSD Extender Firmware Version Configuration SAS Address Name...
Manual Details
| Brand | Dell |
|---|---|
| Pages | 315 |
| File Size | 1.46 MB |
| Published | June 28, 2026 |
11 views
Enter the captcha to get the download link:
Frequently Asked Questions
What devices does SupportAssist Enterprise monitor by default?
It collects data from servers, hypervisors, iDRAC, networking, storage (EqualLogic, MD Series, Compellent), hyper-converged appliances, chassis, and virtual machines.
How often is system information collected?
By default, it collects data once a month, but also on-demand when requested by Dell EMC support or when a support case is created.
What information is collected from Web-scale hyperconverged appliances?
It gathers attributes like cluster names, IP addresses, memory usage, IO latency, redundancy factors, NCC health checks, and active directory domains.
What happens when a Basic Support entitlement is detected?
SupportAssist Enterprise does not create a support case, but it still collects and sends system information to the backend.