Dell SupportAssist Enterprise Version 1.0 Support Matrix
Summary
Support Matrix for Dell EMC SupportAssist Enterprise 1.0. Outlines the automated support application monitoring Dell server, storage, and networking devices. Proactively detects hardware issues, opens support cases, and transmits diagnostic data to Dell Technical Support. Details supported devices and service contract requirements. Targets enterprise IT administrators with ProSupport entitlements.
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Dell EMC Support Assist Enterprise Version 1.0 Support Matrix
Page Summary Contents For Dell SupportAssist Enterprise Version 1.0 Support Matrix
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Dell EMC Support Assist Enterprise Version 1.0 Support Matrix
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Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of d...
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Overview Dell Support Assist Enterprise is an application that automates technical support for your Dell server, storage, and networking devices. Support Assist Enterprise monitors your Dell devices a...
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Dell server Model Remote monitoring Automatic data Pro Support Plus Pro Support Plus generation and case creation collection configuration reports recommendation reports R905 Yes Yes Yes Yes T100 Yes ...
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Dell server Model Remote monitoring Automatic data Pro Support Plus Pro Support Plus generation and case creation collection configuration reports recommendation reports M820 Yes Yes Yes Yes R220 Yes ...
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NOTE: Support Assist Enterprise provides limited support (monitoring, case creation, and data collection) for Dell Power Edge FM120x4. To allow Support Assist Enterprise to monitor this device, you mu...
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Supported Dell Remote Access Controllers Table 4. Remote Access Controllers Model Remote monitoring Automatic data Pro Support Plus Pro Support Plus and case creation collection configuration reports ...
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Supported hypervisors Table 7. Hypervisors Model Remote monitoring Automatic data Pro Support Plus Pro Support Plus and case creation collection configuration reports recommendation reports ESX 4.0 U3...
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Model Collection Protocol Ports used ESXi 6.0 U3 SSH and VMware SDK 22 and 443 ESXi 6.5 SSH and VMware SDK 22 and 443 Citrix Xen Server 6.0 SSH Citrix Xen Server 6.2 SSH Citrix Xen Server 6.5 SSH Citr...
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Model Collection protocols Ports used Latest supported firmware version PS6100 SNMPv2, SSH2, and FTP 161, 22, and 21 8.0 PS6110 SNMPv2, SSH2, and FTP 161, 22, and 21 9.0 PS6210 SNMPv2, SSH2, and FTP 1...
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Supported Dell Compellent devices Table 13. Compellent devices Model Remote monitoring Automatic data Pro Support Plus Pro Support Plus and case creation collection configuration reports recommendatio...
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Table 16. Supported protocols, ports, and firmware version for NAS devices Model Collection protocols Ports used Latest supported firmware version Compellent FS8600 SSH2, FTP, and SSH2 22 and 44421 5....
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Model Collection protocol Port used Latest supported firmware version Z9500 SSH2 9.9 MXL10 / 40GB2 SSH2 9.10 S4810 and S4820T SSH2 9.10 S5000 SSH2 9.10 S6000 SSH2 9.10 C9010 (with C1048p) SSH2 9.10 C7...
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Model Remote monitoring Automatic data Pro Support Plus Pro Support Plus and case creation collection configuration reports recommendation reports W-3600 Yes Yes Table 20. Supported protocols, ports, ...
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Model Remote monitoring Automatic data Pro Support Plus Pro Support Plus and case creation collection configuration reports recommendation reports S4810 and S4820T Yes Yes Z9000 Yes Yes MXL10 / 40GB2 ...
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Table 24. Supported protocol, port, and firmware version for chassis Device Collection protocol Port used Latest supported firmware version Power Edge M1000e SSH2 5.12 Power Edge VRTX SSH2 2.12 Power ...
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Power Edge server Operating system running on the device Recommended OMSA generation version Microsoft Windows Server 2008 (32-bit and 64-bit) 7.4 Microsoft Windows Server 2008 SP2 7.4 Microsoft Windo...
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Power Edge server Operating system running on the device Recommended OMSA generation version Red Hat Enterprise Linux 6.1 (64-bit) 7.0 SUSE Linux Enterprise Server 10 SP3 (32-bit) 6.5 SUSE Linux Enter...
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Software requirements You can install Support Assist Enterprise on a Dell Power Edge server running a Windows or Linux operating system. After installing Support Assist Enterprise, you can view the Su...
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Network requirements The following are the network requirements on the local system (the server where Support Assist Enterprise is installed) and remote devices. Internet connection — standard 1 Gb E ...
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Device Type Port Usage i DRAC For Secure Socket Layer (SSL) and WS-Man communication For forwarding alerts (SNMP traps) to the local system Equal Logic For adding the device and to collect system info...
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Support Assist Description Basic Hardware Pro Support Pro Support Enterprise capability Plus, Pro Support Flex for Data Center, or Pro Support One for Data Center company’s primary and secondary Suppo...
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Video tutorials You can access the following video tutorials related to Support Assist Enterprise. Table 32. Video tutorials Video title How to access the videos Installing Support Assist Enterprise V...
Manual Details
| Brand | Dell |
|---|---|
| Pages | 23 |
| File Size | 264.18 KB |
| Published | June 24, 2026 |
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Frequently Asked Questions
What are the minimum requirements for installing SupportAssist Enterprise?
See the Dell EMC SupportAssist Enterprise Version 1.0 Quick Setup Guide on Dell.com/ServiceabilityTools.
What capabilities does SupportAssist Enterprise offer for Dell storage devices?
It can only collect and send system information, not monitor hardware issues.
Which Dell PowerEdge servers are supported?
All listed models from 9th generation to 13th generation PowerEdge servers are supported.
How can I get help with SupportAssist Enterprise installation and configuration?
Use Dell Remote Consulting Service or visit the Dell SupportAssist Enterprise community forum.