Dell SupportAssist Enterprise Version 2.0.70 Support Matrix
Summary
This user guide provides comprehensive documentation for the product. The document includes detailed information about setup, configuration, operation, and maintenance of the monitor. It covers key features, specifications, installation procedures, troubleshooting steps, and best practices. The manual is designed for system administrators, IT professionals, and end users who need to deploy, manage, or operate the equipment effectively. Readers will find step-by-step instructions, technical diagrams, safety information, and reference materials to ensure proper usage and optimal performance.
Page 1 Text Content
Support Assist Enterprise Version 2.0.70 Support Matrix
October 2021 Rev. A03
Page Summary Contents For Dell SupportAssist Enterprise Version 2.0.70 Support Matrix
Page 1
Support Assist Enterprise Version 2.0.70 Support Matrix October 2021 Rev. A03
Page 2
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of d...
Page 3
Contents Chapter 1: Overview...................................................................................................................... New and enhanced features...............................
Page 4
Hardware requirements................................................................................................................................................... Software requirements.............
Page 5
Overview Support Assist Enterprise is an application that automates technical support for your Dell server, storage, and networking devices. Support Assist Enterprise monitors your devices and proacti...
Page 6
Support Assist Enterprise capabilities available with Dell service contracts The following table provides a comparison of the Support Assist Enterprise capabilities available with the Pro Support, Pro...
Page 7
* Predictive detection of hardware failures is applicable only for the hard drives, backplanes, and expanders of yx2x and later generations of Power Edge servers that have Power Edge RAID Controller (...
Page 8
Supported servers This section provides information about the following supported devices: Dell EMC Power Edge servers Dell EMC Power Edge C Series servers Dell EMC Remote Access Controllers Dell EMC ...
Page 9
Table 2. Supported Dell EMC Power Edge servers (continued) Power Edge servers Remote monitoring and Automatic collection of Supported i DRAC firmware case creation system information versions R200 Yes...
Page 10
Table 2. Supported Dell EMC Power Edge servers (continued) Power Edge servers Remote monitoring and Automatic collection of Supported i DRAC firmware case creation system information versions M520 Yes...
Page 11
Table 2. Supported Dell EMC Power Edge servers (continued) Power Edge servers Remote monitoring and Automatic collection of Supported i DRAC firmware case creation system information versions R930 Yes...
Page 12
Table 2. Supported Dell EMC Power Edge servers (continued) Power Edge servers Remote monitoring and Automatic collection of Supported i DRAC firmware case creation system information versions MX740C Y...
Page 13
Table 2. Supported Dell EMC Power Edge servers (continued) Power Edge servers Remote monitoring and Automatic collection of Supported i DRAC firmware case creation system information versions R540 Yes...
Page 14
Table 2. Supported Dell EMC Power Edge servers (continued) Power Edge servers Remote monitoring and Automatic collection of Supported i DRAC firmware case creation system information versions R7425* Y...
Page 15
Table 2. Supported Dell EMC Power Edge servers (continued) Power Edge servers Remote monitoring and Automatic collection of Supported i DRAC firmware case creation system information versions T440 Yes...
Page 16
Table 2. Supported Dell EMC Power Edge servers (continued) Power Edge servers Remote monitoring and Automatic collection of Supported i DRAC firmware case creation system information versions R7525 Ye...
Page 17
Table 3. Dell EMC Power Edge C Series servers (continued) Model Remote monitoring and Automatic collection of Supported i DRAC firmware case creation system information versions C6320p Yes Yes C6420 Y...
Page 18
NOTE: The minimum supported i DRAC firmware version for Storage Spaces Direct (S2D) Ready Nodes is 3.34.34.34. Supported Dell EMC XC Series Web-Scale converged appliances The following table lists the...
Page 19
Table 7. Supported Dell EMC Datacenter Scalable Solutions (continued) Model Remote monitoring and case creation Automatic collection of system information DSS 8440 Yes Yes DSS 9620* Yes Yes DSS 9630* ...
Page 20
Table 9. Supported AX nodes Model Remote monitoring Automatic collection of system Supported i DRAC firmware and case creation information version AX-640 Yes Yes 4.22.00.53 AX-6515 Yes Yes 4.20.20.20 ...
Page 21
Supported hypervisors The following table lists the supported hypervisors: Table 10. Hypervisors Hypervisors Remote monitoring Automatic collection Collection protocol Ports used and case creation of ...
Page 22
* Remote monitoring and case creation are supported only if OMSA is installed and the SNMP settings are configured on the hypervisor. Support Assist Enterprise does not support the automatic installat...
Page 23
Supported storage devices This section provides information about the following supported storage devices: PS series or Equal Logic MD series ME series SC series or Dell Compellent Network Attached St...
Page 24
Table 11. Supported PS series or Equal Logic devices (continued) Model Remote Automatic Collection Ports used Latest supported monitoring and collection protocol firmware version case creation of syst...
Page 25
Table 12. Supported MD series or Power Vault devices (continued) Model Remote Automatic Collection Port used Latest supported monitoring and collection protocol firmware version case creation of syste...
Page 26
Table 14. Supported SC series or Dell Compellent devices (continued) Model Remote Automatic Collection Port used Latest supported monitoring and periodic data protocol firmware version case creation c...
Page 27
Supported networking devices This section provides information about the following and other supported Dell networking devices: Power Connect Dell Force10 Brocade Cisco NOTE: Remote monitoring and cas...
Page 28
Table 16. Other supported Dell networking devices (continued) Networking Remote Automatic Collection Port used Latest supported devices monitoring and collection protocol firmware version case creatio...
Page 29
Table 16. Other supported Dell networking devices (continued) Networking Remote Automatic Collection Port used Latest supported devices monitoring and collection protocol firmware version case creatio...
Page 30
Table 16. Other supported Dell networking devices (continued) Networking Remote Automatic Collection Port used Latest supported devices monitoring and collection protocol firmware version case creatio...
Page 31
Table 16. Other supported Dell networking devices (continued) Networking Remote Automatic Collection Port used Latest supported devices monitoring and collection protocol firmware version case creatio...
Page 32
Table 17. Supported Power Connect devices (continued) Power Connect Remote Automatic Collection Ports used Latest supported devices monitoring and collection protocol firmware version case creation of...
Page 33
Table 18. Supported Dell Force10 devices (continued) Dell Force10 Remote Automatic Collection Port used Latest supported devices monitoring and collection protocol firmware version case creation of sy...
Page 34
* Inventory and addition of the networking device is not supported through the Open Manage Essentials adapter. To enable Support Assist Enterprise capabilities for the device, add the device directly ...
Page 35
Supported chassis The following table lists the supported chassis: Table 20. Supported chassis Power Edge Remote Automatic Collection Port used Latest supported chassis devices monitoring and collecti...
Page 36
Supported management and monitoring software The following table lists the supported management and monitoring software: Table 22. Supported management and monitoring software Management and Collectio...
Page 37
Support for OEM devices Dell EMC OEM-ready devices (either rebranded or debranded Dell EMC hardware), when added, are classified under the rebranded name and not the original Dell hardware name. All t...
Page 38
Recommended OMSA version for Support Assist Enterprise To monitor a server that you have added in Support Assist Enterprise, the Dell EMC Open Manage Server Administrator (OMSA) agent must be installe...
Page 39
Table 23. Windows operating system and recommended OMSA version (continued) Generation of Operating system running on the device Recommended Power Edge server OMSA version Windows 2016 Storage Server ...
Page 40
Table 24. Linux and ESXi operating systems and recommended OMSA version (continued) Generation of Operating system running on the device Recommended Power Edge server OMSA version Red Hat Enterprise L...
Manual Details
| Brand | Dell |
|---|---|
| Pages | 53 |
| File Size | 504.15 KB |
| Published | June 28, 2026 |
5 views
Enter the captcha to get the download link:
Frequently Asked Questions
What servers are supported by SupportAssist Enterprise?
Supported servers include Dell EMC PowerEdge (R, C, XE Series), Remote Access Controllers, XC Series Web-Scale converged appliances, DSS server, PowerVault devices, and AX nodes.
Where can I find contact information for Dell EMC?
Contact Dell EMC by visiting dell.com/support, selecting your region, and clicking Contact Support, or by checking your purchase invoice, packing slip, bill, or catalog.
What is the recommended OMSA version for SupportAssist Enterprise?
The manual lists the Recommended OMSA version for SupportAssist Enterprise in Chapter 10.
How can I access help and documentation?
Users can access online help via the user interface help icon, video tutorials on YouTube, the SupportAssist Community Forum, and browse manuals on the dell.com/support site.