Dell SupportAssist Enterprise Version 1.1 User's Guide
Summary
The Dell SupportAssist Enterprise version 1.1 User's Guide documents the proactive server monitoring and automated support application. It covers setup for both local and remote devices, supported device types, how SupportAssist works with Dell service contracts, and system information collected. IT administrators can use this guide to configure automated hardware failure detection, support case creation, and proactive maintenance scheduling across PowerEdge servers, storage arrays, and networki
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Support Assist Enterprise Version 1.1 User's Guide
May 2020 Rev. A04
Page Summary Contents For Dell SupportAssist Enterprise Version 1.1 User's Guide
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Support Assist Enterprise Version 1.1 User's Guide May 2020 Rev. A04
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Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of d...
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Contents Chapter 1: Overview...................................................................................................................... What is new in this release.............................
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Adding a chassis........................................................................................................................................................... Adding a Networking device.....
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Editing adapter............................................................................................................................................................. Deleting adapter..............
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Enabling or disabling the collection of software information and the system log............................................ Enabling or disabling the automatic upload of collections......................
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Configuring sudo access for Support Assist Enterprise (Linux)........................................................................... Ensuring successful communication between the Support Assist En...
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Chapter 18: Support Assist Enterprise user interface..................................................................164 Support Assist Enterprise Registration Wizard....................................
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Overview Support Assist Enterprise is an application that automates technical support for your Dell server, storage, and networking devices. Support Assist Enterprise monitors your Dell devices and pr...
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Collect system information from management and monitoring software such as VMware v Center, Microsoft System Center Virtual Machine Manager (SCVMM), Dell Equal Logic SAN Headquarters (SAN HQ), and Hos...
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How Support Assist Enterprise works When Support Assist Enterprise is setup and the devices to be monitored are configured correctly, Support Assist Enterprise receives an alert whenever a hardware ev...
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Table 1. Support Assist Enterprise capabilities and Dell service contracts (continued) Support Assist Description Basic Pro Support Pro Support Enterprise capability Hardware Plus, Pro Support Flex fo...
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By default, Support Assist Enterprise collects system information from all devices, irrespective of the service contract of the devices, and sends the system information securely to Dell. System infor...
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Getting started with Support Assist Enterprise Support Assist Enterprise automates technical support from Dell for your Dell devices. Depending on your requirement, you can install and set up Support ...
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Setting up Support Assist Enterprise for remote devices Adding remote device in Support Assist Enterprise prepares Support Assist Enterprise to monitor hardware issues and collect system information f...
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NOTE: In most cases, part or all of the system information collected by Support Assist Enterprise is required by Technical Support to properly diagnose issues and provide an appropriate resolution. To...
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Table 2. Upgrading and migrating to Support Assist Enterprise (continued) If you have installed… Do this… Support Assist for Microsoft System Center Operations Manager Version 1.0 or 1.1 Minimum requi...
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high resource utilization may affect other applications that are running on the monitoring server, if the resources are shared with other applications. Software requirements You can install Support As...
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NOTE: On Linux operating systems, Support Assist Enterprise can also be viewed using the native web browser version. NOTE: To open Support Assist Enterprise by using Internet Explorer: In the Security...
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Table 5. Network port requirements on the local system (continued) Port Direction Usage Out For HTTP communication Out For adding the local system running Windows (WMI) and to collect system informati...
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Installing Support Assist Enterprise About this task You can install Support Assist Enterprise by using either the Support Assist Enterprise installer package or the Open Manage Essentials installer p...
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Steps 1. Right-click the Support Assist Enterprise installer package and then click Run as administrator. NOTE: Microsoft User Access Control (UAC) requires that the installation is performed with ele...
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of system information from your devices. Until registration is completed, Support Assist Enterprise can neither monitor your devices for hardware issues nor automatically collect system information. I...
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Log in to a remote system and access the following web address by using a web browser: https://<IP address or host name of the server where Support Assist Enterprise is installed>:5700/Support A...
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NOTE: Completing the registration is a prerequisite to receive the full benefits of Support Assist Enterprise. Without registration, you can only use Support Assist Enterprise to manually start the co...
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Support Assist Enterprise version 1.1 installation package available at Dell.com/Support Assist Group. Open Manage Essentials version 2.3 installation package available at Dell Tech Center.com/OME. NO...
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4. Click Finish. If you had created device groups and device group credentials prior to the upgrade, the following changes occur: Device group credentials are saved as Credential Accounts and Credenti...
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The Support Assist Enterprise login page opens in a web browser window. 5. Type the Microsoft Windows operating system user name and password, and then click Login. The Support Assist Enterprise Devic...
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The Support Assist Enterprise License Agreement is displayed. 6. Read the license agreement and type y to start the installation. After the installation is completed, the Support Assist Enterprise log...
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Device group credentials are saved as Credential Accounts and Credential Profiles. However, if individual and device group credentials were configured for devices within the device group, only the ind...
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NOTE: You can also click Register in the About page or on the add devices wizard to open the Support Assist Enterprise Registration Wizard. NOTE: In Internet Explorer, if the Internet Explorer Enhance...
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NOTE: Ensure that you use an English keyboard layout to type data in the Phone Number, Alternate Phone Number, and Email Address fields. If a native keyboard layout or non-English language is used to ...
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2. Open the policy file (supportassistpolicy.te) and type the following: module supportassistpolicy 1.0; require { type websm_port_t; type snmpd_t; type root_t; class tcp_socket name_connect; class di...
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Logging in to Support Assist Enterprise Steps 1. In the Support Assist Enterprise login page, type the user name and password in the appropriate fields. NOTE: You must provide the user name and passwo...
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Adding devices Adding devices prepares Support Assist Enterprise to automate support from Dell Technical Support for your Dell devices. To use Support Assist Enterprise to either monitor hardware issu...
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Table 9. Selecting a device type (continued) Device Type Devices that you can add i DRAC 12th and later generations of Power Edge servers NOTE: To add an i DRAC, you must provide the i DRAC IP address...
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Adding a server or hypervisor Prerequisites You must be logged in to Support Assist Enterprise with elevated or administrative privileges. See Granting elevated or administrative privileges to users. ...
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Figure 4. Add single device window 4. Type the IP address or host name of the device in the appropriate field. NOTE: Dell recommends that you enter the host name of the device. If the host name is not...
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If the device is a member of a Windows domain, you must provide the user name in the [Domain\Username] format. For example, My Domain\My Username. You can also use a period [ . ] to indicate the local...
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Adding an i DRAC Prerequisites You must be logged in to Support Assist Enterprise with elevated or administrative privileges. See Granting elevated or administrative privileges to users. The device mu...
Manual Details
| Brand | Dell |
|---|---|
| Pages | 219 |
| File Size | 3.62 MB |
| Published | June 28, 2026 |
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Frequently Asked Questions
What minimum requirements are necessary to install SupportAssist Enterprise?
The manual lists sections for Hardware, Software, and Network requirements (Chapter 2).
What error code indicates incorrect remote credentials?
Error SA-30025 for improper credentials; SA-30409 indicates an update failure due to wrong credentials.