Dell SupportAssist Enterprise Version 4.0 Alert Policy Guide
Summary
The SupportAssist Enterprise Version 4.0 Alert Policy Guide explains how Dell's proactive support system processes hardware alerts and creates support cases automatically. It covers alert workflows, monitored hardware faults, and automatic case creation procedures. Target users are IT administrators configuring proactive monitoring for Dell server infrastructure.
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Support Assist Enterprise Version 4.0 Alert Policy Guide
Abstract This document provides details on how Support Assist Enterprise processes alerts and automatically creates support cases July 2019
Page Summary Contents For Dell SupportAssist Enterprise Version 4.0 Alert Policy Guide
Manual Details
| Brand | Dell |
|---|---|
| Pages | 10 |
| File Size | 220.23 KB |
| Published | June 25, 2026 |
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Frequently Asked Questions
How does SupportAssist automatically create support cases?
When it detects one or more alerts indicating a critical failure, a service request is automatically submitted to Dell EMC.
What types of hardware faults can SupportAssist monitor?
It monitors alerts from servers, chassis, iDRAC, networking gear, and storage devices like PeerStorage or Equallogic.
When will information be collected even if a support case isn't created?
If the device has an expired or Basic Support entitlement, system state info is still collected and sent to Dell EMC backend (if configured).