Dell SupportAssist Enterprise Alert Policy
Summary
Technical white paper on Dell EMC SupportAssist Enterprise alert policy framework. Describes how the tool monitors hardware faults in Dell servers and storage, generates alerts with severity classification, and automatically creates support cases routed to Dell support. Covers alert processing workflow, severity levels, response time commitments, notification methods, and fault detection data collection. Explains integration with Dell service dispatch and parts management. For IT operations managers and support staff configuring automated hardware support workflows.
Page 1 Text Content
Support Assist Enterprise: Alert Policy This technical document provides details on how Support Assist Enterprise processes alerts and automatically creates support cases Dell EMC Engineering November 2017
Page Summary Contents For Dell SupportAssist Enterprise Alert Policy
Manual Details
| Brand | Dell |
|---|---|
| Pages | 8 |
| File Size | 511.54 KB |
| Published | June 25, 2026 |
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Frequently Asked Questions
Does SupportAssist Enterprise require a service entitlement?
No, downloading and using it is free. However, ProSupport, ProSupport Plus, and ProSupport Flex/One for Data Center entitlements are required to open support cases automatically.
What hardware faults does SupportAssist Enterprise monitor?
It monitors critical failures, predictive failures, and sensor threshold violations like fan or temperature issues, as well as events causing performance degradation.
How does SupportAssist Enterprise process informational events?
Informational events, such as inventory changes or minor self-correcting errors, are tracked but generally do not require action or trigger support cases.
What happens when a support case is created?
SupportAssist Enterprise automatically collects system state information and uploads it to Dell EMC to assist in faster troubleshooting.