Dell SupportAssist Enterprise Version 1.2 Release Notes

Summary

SupportAssist Enterprise Version 1.2 release notes document the known issues and update details for this automated technical support application. SupportAssist Enterprise monitors Dell servers, storage, and networking devices, proactively detects hardware issues, automatically opens support cases, and securely sends troubleshooting data to Dell Technical Support. This version is compatible with a wide range of Dell PowerEdge servers, PowerVault storage, and networking devices. The release notes are intended for IT administrators evaluating or deploying this optional update to enhance their support experience.

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Support Assist Enterprise Version 1.2 Release Notes

December 2017

Page Summary Contents For Dell SupportAssist Enterprise Version 1.2 Release Notes

Page 1 Support Assist Enterprise Version 1.2 Release Notes December 2017

Page 2 Topics: Support Assist Enterprise Version 1.2 Release Notes Support Assist Enterprise Version 1.2 Release Notes This document describes the known issues in Support Assist Enterprise Version 1.2. Relea...

Page 3 Dell Power Vault DL devices Dell OEM-ready servers (either re-branded or de-branded Dell hardware) NOTE: Support Assist Enterprise is also compatible with Integrated Dell Remote Access Controller 7 (i...

Page 4 Red Hat Enterprise Linux 5.x Cent OS 7.x Cent OS 6.x Novell SUSE Linux Enterprise Server 12 SP1 Novell SUSE Linux Enterprise Server 12 SP2 SUSE Linux Enterprise Server 12 SUSE Linux Enterprise Server ...

Page 5 Issue 6 Description: The adapter details cannot be edited after the adapter set up is unsuccessful. [SAE-5492] Resolution: Delete the adapter and try setting up the adapter again. Issue 7 Description:...

Page 6 - If the remote system is unable to connect to the proxy server using the entered proxy server credentials: -> The entered proxy server credentials are saved in Support Assist Enterprise, but the e...

Page 7 Support Assist Enterprise. [SAE-7653] Resolution: None Issue 30 Description: Service Tag is not available in Deployment collections from hypervisors running ESXi. [SAE-6862] Resolution: Ensure that sf...

Page 8 The controller has either an issue or too many logs, and is therefore unable to export the report within the predefined time limit. If a Support Assist Enterprise is installed on a server running Linu...

Page 9 Linux operating systems Red Hat Enterprise Linux 7.x Red Hat Enterprise Linux 6.x Red Hat Enterprise Linux 5.x Cent OS 7.x Cent OS 6.x Novell SUSE Linux Enterprise Server 12 SP1 Novell SUSE Linux Ente...

Page 10 NOTE: You can extend the monitoring and collection capabilities of Support Assist Enterprise for up to 15,000 devices by setting up multiple remote collectors. NOTE: For monitoring more than 100 devic...

Page 11 Table 3. Network bandwidth requirements (continued) Requirement LAN bandwidth* WAN bandwidth** For monitoring and collection of 0.5 Gpbs 10 Mbps system information from up to 100 devices For monitorin...

Page 12 Table 5. Network port requirements on remote devices (continued) Device Type Port Usage For Secure Socket Layer (SSL), WS-Man, and VMware web services communication For OMSA communication i DRAC For S...

Page 13 4. Read the Dell End User License Agreement, select I Agree, and then click Install. The Installing Dell Support Assist Enterprise page is displayed, and then the Installation Completed page is displa...

Page 14 On Windows Server 2008 or Windows Small Business Sever 2011, click Start > Control Panel > Programs and Features. The Uninstall or change a program window is displayed. 2. Select Dell Support As...

Page 15 For Enterprise System Management documents — https://www.dell.com/openmanagemanuals. For Remote Enterprise System Management documents — https://www.dell.com/esmmanuals. For Serviceability Tools docum...

Manual Details

Brand	Dell
Pages	15
File Size	139.16 KB
Published	June 20, 2026

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Frequently Asked Questions

Which Dell server generations are supported?

SupportAssist Enterprise supports 9th to 14th generation PowerEdge servers, C Series, XC Series, Datacenter Scalable Solutions, PowerVault NX and DL devices.

What operating systems are supported?

Supported OSs include Windows Server 2008 R2 through 2016 and Linux distributions like Red Hat Enterprise Linux 5.x through 7.x, CentOS, and SUSE.

What are the requirements for the web browser?

You must use Internet Explorer 10+, Firefox 31+, Chrome 59+, or Edge 38+, and enable Transport Layer Security (TLS) 1.0.

How do I resolve the automatic service start issue on ESXi?

Repair the installation via Control Panel or configure time synchronization between the virtual machine and the ESXi host.