Dell SupportAssist Enterprise Version 1.2 Reportable Items Owner's Manual User Guide
Summary
The Dell SupportAssist Enterprise version 1.2 Reportable Items document catalogs all data points collected from managed servers for proactive support and automated issue detection. It covers items reported from servers running Windows, Linux, ESX, and ESXi across Tech Support and Consulting/Deployment/System Maintenance categories, plus items reported from iDRAC. System administrators can review this document to understand what telemetry SupportAssist collects for automated hardware failure repo
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Support Assist Enterprise Version 1.2 Reportable Items
December 2017 Rev. A00
Page Summary Contents For Dell SupportAssist Enterprise Version 1.2 Reportable Items Owner's Manual User Guide
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Support Assist Enterprise Version 1.2 Reportable Items December 2017 Rev. A00
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Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of d...
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Contents Chapter 1: Introduction................................................................................................................. Chapter 2: Items reported from servers running Windows...
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Introduction Support Assist Enterprise is an application automates technical support for your Dell server, storage, and networking devices. By default, Support Assist Enterprise collects system inform...
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Items reported from servers running Windows - Tech Support Table 1. Attributes for Server running Windows Category Attribute Name Additional Information Name Version Advanced_Logs_Registry_Dependency ...
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Table 1. Attributes for Server running Windows (continued) Category Attribute Name Model Number Name Negotiated Speed PCIe Maximum Link Width PCIe Negotiated Link Width Part Number Power Status Produc...
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Table 1. Attributes for Server running Windows (continued) Category Attribute Name Cache1 Error Correction Type Cache1 Level Cache1 Location Cache1 Size Cache1 Status Cache1 Type Cache1 Write Policy C...
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Table 1. Attributes for Server running Windows (continued) Category Attribute Name Hardware Device ID Hardware Sub Device ID Hardware Sub Vendor ID Hardware Vendor ID Software Version Connector Connec...
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Table 1. Attributes for Server running Windows (continued) Category Attribute Name Spin Down Configured Drives Spin Down Hot Spares Spin Down Unconfigured Drives State Status Stor Port Driver Version ...
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Table 1. Attributes for Server running Windows (continued) Category Attribute Name Enabled Technology Display Adapter Description Adapter RAM Adapter Type Bits Pixel Color Planes Color Table Entries D...
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Table 1. Attributes for Server running Windows (continued) Category Attribute Name Target ID Health Status Enclosure EMM Firmware Version Name Part Number State Status Health Status Enclosure Fan Name...
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Table 1. Attributes for Server running Windows (continued) Category Attribute Name Model Name Serial Number Type Vendor Code Vendor Name FC HBA Port Port FC ID Port Number Port OS Name Port Speed Port...
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Table 1. Attributes for Server running Windows (continued) Category Attribute Name Raw SEL Data Severity Health Status Hardware Performance Cause Probe Name Status Hyper Threading Capable Enabled Tech...
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Table 1. Attributes for Server running Windows (continued) Category Attribute Name Integrated Devices Description Value Interface Member Physical Interface Team Interface Internet Explorer Key Value I...
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Table 1. Attributes for Server running Windows (continued) Category Attribute Name Failures Rank Size Speed Status Type Type Detail Health Status Memory Array ECC Type Installed Capacity Location Maxi...
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Table 1. Attributes for Server running Windows (continued) Category Attribute Name IP Address Source IP Address Type Model Product Version Module File Date Time Internal Name Manufacturer Size Source ...
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Table 1. Attributes for Server running Windows (continued) Category Attribute Name Received Alignment Errors Received Bad Frames Received Broadcast Packets Received Bytes Received Discarded Packets Re...
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Table 1. Attributes for Server running Windows (continued) Category Attribute Name Type Vendor Network Adapter Adapter Type DHCP Enabled DHCP Lease Expires DHCP Lease Obtained DHCP Server DNS Domain D...
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Table 1. Attributes for Server running Windows (continued) Category Attribute Name Supports Encryption Supports Expedited Data Supports Graceful Closing Supports Guaranteed Bandwidth Supports Multicas...
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Table 1. Attributes for Server running Windows (continued) Category Attribute Name Received Unicast Packets Received Unknown Protocols Redundancy Status Slot Name Speed Subnet Mask Team Interface Tran...
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Table 1. Attributes for Server running Windows (continued) Category Attribute Name Operating System Available Physical Memory In GB Available Virtual Memory In GB BIOS Release Date BIOS Version Boot D...
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Table 1. Attributes for Server running Windows (continued) Category Attribute Name Status Health Status Peak Statistics Measurement Start Time Peak Time Reading Statistics Port Base IO Addr Connector ...
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Table 1. Attributes for Server running Windows (continued) Category Attribute Name Type Health Status Power Supply Redundancy Redundancy Status Power Tracking Statistics Measurement Finish Time Measur...
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Table 1. Attributes for Server running Windows (continued) Category Attribute Name Total Commit Charge In KB Total Kernel In KB Total Physical In KB Processor CPU Voltage Connector Name Core Count Cur...
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Table 1. Attributes for Server running Windows (continued) Category Attribute Name VLAN ID Removable Flash Media Available Size Connector Name Redundancy Status State Status Storage Size Type Health S...
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Table 1. Attributes for Server running Windows (continued) Category Attribute Name Name State Status Health Status SCSI Controller ID Name Number Of Connectors Slot ID State Status Health Status Seria...
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Table 1. Attributes for Server running Windows (continued) Category Attribute Name Error Control Service Name Service Path Service Type Start Mode Start Name State Session Connection Data CID Connecti...
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Table 1. Attributes for Server running Windows (continued) Category Attribute Name Speed Type Voltage Supply Zoom Video Slot Disablement Description Value Slot Tree Bus Device Device Identifier Device...
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Table 1. Attributes for Server running Windows (continued) Category Attribute Name Total Sectors Total Tracks Tracks Per Cylinder Storage Drive Compressed Description File System Free Space Name Size ...
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Table 1. Attributes for Server running Windows (continued) Category Attribute Name Total Reboots Total Up time System Up time Entry Comment Event Time Tape Drive Asset Tag Description Device Descripto...
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Table 1. Attributes for Server running Windows (continued) Category Attribute Name Serial Port User Privilege State User ID User Name Userprofile_Dependency User Name Value Validate Processor Connecto...
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Table 1. Attributes for Server running Windows (continued) Category Attribute Name Enabled Technology Voltage Maximum Failure Threshold Maximum Warning Threshold Minimum Failure Threshold Minimum Warn...
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Items reported from servers running Linux - Tech Support Table 2. Attributes for Server running Linux Category Attribute Name Additional Information Name Version Amperage Location Reading Array Disk A...
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Table 2. Attributes for Server running Linux (continued) Category Attribute Name Progress Remaining Rated Write Endurance Revision SAS Address Sector Size Serial No State Status T10 PI Capable Used RA...
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Table 2. Attributes for Server running Linux (continued) Category Attribute Name Size User Boot Menu List NAME VALUE Boot Setting Description Value Boot Settings Description Value CPU Detail Cache1 As...
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Table 2. Attributes for Server running Linux (continued) Category Attribute Name Name Parent Location Status Health Status Check i DRAC Response Model Component Component Component Detail Component ID...
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Table 2. Attributes for Server running Linux (continued) Category Attribute Name Number Of Extenders Patrol Read Iterations Patrol Read Mode Patrol Read Rate Patrol Read State Persistent Hot Spare Reb...
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Table 2. Attributes for Server running Linux (continued) Category Attribute Name IP Subnet Product Version Debug Menu Description Value Demand Based Switching Capable Enabled Technology Device Map Lis...
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Table 2. Attributes for Server running Linux (continued) Category Attribute Name Express Service Code Firmware Version ID Name PCIe SSD Extender SAS Address Service Tag Split Bus Part Number State Sta...
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Table 2. Attributes for Server running Linux (continued) Category Attribute Name State Status Health Status Environment Environment Environment Variable Variable Variable Value External Enclosure Cont...
Manual Details
| Brand | Dell |
|---|---|
| Pages | 350 |
| File Size | 1.63 MB |
| Published | June 28, 2026 |
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Frequently Asked Questions
How is system information collected by SupportAssist Enterprise?
It can be collected periodically (monthly by default), on case creation, or manually (on demand) if requested by Dell Technical Support.
Which types of devices does SupportAssist report items from?
It reports from servers running Windows, Linux, ESX, and ESXi, as well as storage, networking, chassis, and web-scale Hyper-converged appliances.
If an issue is detected on Basic Support entitlement devices, what happens?
System information is still collected and sent to Dell; however, a support case will not be created.