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Dell SupportAssist Enterprise Version 1.1 Quick Setup Guide

Summary

This quick setup guide covers SupportAssist Enterprise version 1.1, a proactive monitoring and support automation application for Dell servers, storage, and networking devices. The manual explains how SupportAssist Enterprise automatically detects hardware issues, opens support cases with Dell Technical Support, and sends email notifications. It covers system requirements, installation for local and remote device monitoring, notification configuration, and integration with OpenManage Essentials and Microsoft SCOM. Targeted at IT administrators managing Dell infrastructure who want automated proactive support to reduce downtime and streamline hardware issue resolution.

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Support Assist Enterprise Version 1.1 Quick Setup Guide

June 2017 Rev. A00

Page Summary Contents For Dell SupportAssist Enterprise Version 1.1 Quick Setup Guide

Page 1 Support Assist Enterprise Version 1.1 Quick Setup Guide June 2017 Rev. A00
Page 2 Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of d...
Page 3 Getting started with Support Assist Enterprise Support Assist Enterprise is an application that automates technical support for your Dell server, storage, and networking devices. Support Assist Enterp...
Page 4 3. (Optional) Complete the registration of Support Assist Enterprise. See Registering Support Assist Enterprise. CAUTION: Completing the registration is a prerequisite to experience the full benefits ...
Page 5 Next steps (Optional) Complete the registration of Support Assist Enterprise. See Registering Support Assist Enterprise. If you want to use Support Assist Enterprise to only collect and send system in...
Page 6 Installing or upgrading OMSA on the local system Dell Open Manage Server Administrator (OMSA) is required for monitoring hardware issues that may occur on the local system. Prerequisites You must be l...
Page 7 The remote device must be reachable from the local system. You must have completed the steps listed in Setting up Support Assist Enterprise for the local system. About this task You can perform the fo...
Page 8 2. To view the devices that you have added in Support Assist Enterprise, point to Devices and click View Devices. You can also view the status of the Support Assist Enterprise functionality on each mo...
Page 9 If Support Assist Enterprise is installed on a Windows operating system — Browse to C:\Program Files\Dell\Support Assist\reports and locate the collection .zip file. If Support Assist Enterprise is in...
Page 10 Table 1. Related documents (continued) Document title How to access the document i DRAC User’s Guide Visit Dell.com/idracmanuals. Video tutorials You can access the following video tutorials related t...
Page 11 About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contac...

Manual Details

Brand Dell
Pages 11
File Size 130.12 KB
Published June 25, 2026
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Frequently Asked Questions

What is the purpose of SupportAssist Enterprise?

It automates technical support by monitoring Dell devices, proactively detecting hardware issues, and automatically opening support cases.

What happens if I skip registration?

You can only manually start collection and upload; monitoring for hardware issues and automatic collection are disabled.

Can it monitor devices managed by other tools?

Yes, it can monitor devices managed by OpenManage Essentials or Microsoft System Center Operations Manager.

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