Dell SupportAssist Enterprise User's Guide Version 1.2
Summary
This user guide provides comprehensive documentation for the product. The document includes detailed information about setup, configuration, operation, and maintenance of the monitor. It covers key features, specifications, installation procedures, troubleshooting steps, and best practices. The manual is designed for system administrators, IT professionals, and end users who need to deploy, manage, or operate the equipment effectively. Readers will find step-by-step instructions, technical diagrams, safety information, and reference materials to ensure proper usage and optimal performance.
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Support Assist Enterprise Version 1.2 User's Guide
May 2020 Rev. A06
Page Summary Contents For Dell SupportAssist Enterprise User's Guide Version 1.2
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Support Assist Enterprise Version 1.2 User's Guide May 2020 Rev. A06
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Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of d...
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Contents Chapter 1: Overview.....................................................................................................................10 What is new in this release............................
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Adding a Compellent SC Series storage solution.................................................................................................48 Adding a Fluid File System NAS device....................
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Deleting Remote Collector........................................................................................................................................ Chapter 7: Device grouping...............
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Prerequisites for collecting system information....................................................................................................... Enabling or disabling the automatic collection of...
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Configuring alert rules in Tech Direct...........................................................................................................................151 Viewing Support Assist Enterprise a...
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Unable to send system information............................................................................................................................. Authentication failed.......................
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Adapters......................................................................................................................................................................209 Remote Collectors........
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Overview Support Assist Enterprise is an application that automates technical support for your Dell server, storage, and networking devices. Support Assist Enterprise monitors your devices and proacti...
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NOTE: Support Assist Enterprise can monitor hardware issues on Dell server, Dell networking, Storage MD series, and Storage PS series devices. For Storage MD Series monitoring of hardware issues is su...
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How Support Assist Enterprise works When Support Assist Enterprise is setup and the devices to be monitored are configured correctly, Support Assist Enterprise receives an alert whenever a hardware ev...
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Table 1. Support Assist Enterprise capabilities and Dell service contracts (continued) Support Assist Description Basic Pro Support Pro Support Enterprise capability Hardware Plus, Pro Support Flex fo...
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By default, Support Assist Enterprise collects system information from all devices, irrespective of the service contract of the devices, and sends the system information securely to Dell. System infor...
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Getting started with Support Assist Enterprise Support Assist Enterprise automates technical support from Dell for your Dell devices. Depending on your requirement, you can install and set up Support ...
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Setting up Support Assist Enterprise for remote devices Adding remote device in Support Assist Enterprise prepares Support Assist Enterprise to monitor hardware issues and collect system information f...
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You can disable the automatic collection of system information when a support case is created. See Enabling or disabling the automatic collection of system information. You can also prevent the upload...
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Table 2. Upgrading and migrating to Support Assist Enterprise (continued) If you have installed… Do this… Support Assist for Microsoft System Center Operations Manager Version 1.1 Minimum requirements...
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The following table provides a summary of the minimum hardware requirements on the server running Support Assist Enterprise for performing multiple device collections. Table 4. Hardware requirements f...
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Novell SUSE Linux Enterprise Server 12 SP1 Novell SUSE Linux Enterprise Server 12 SP2 Novell SUSE Linux Enterprise Server 12 SP3 SUSE Linux Enterprise Server 12 SUSE Linux Enterprise Server 11 SP4 SUS...
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Table 5. Network bandwidth requirements (continued) Requirement LAN bandwidth* WAN bandwidth** For monitoring and collection of 0.5 Gpbs 10 Mbps system information from up to 100 devices For monitorin...
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Table 7. Network port requirements on remote devices (continued) Device Type Port Usage For Secure Socket Layer (SSL), WS-Man, and VMware web services communication For OMSA communication i DRAC For S...
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Table 8. Features available based on the operating system where Support Assist Enterprise is installed Feature Windows Linux Maximum device support Up to 15, 000 devices Up to 15,000 devices Adding de...
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5. The default installation folder for Support Assist Enterprise is <Drive where Support Assist Enterprise is installed>:\Program Files\Dell\Support Assist. If you want to want to install Suppor...
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Steps 1. Open the Power Shell ISE window. 2. Type get-service winrm and press Enter. 3. Type Enable-PSRemoting –force and press Enter. 4. Type set-item wsman:\localhost\Client\Trusted Hosts -value &qu...
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The Welcome to the Support Assist Enterprise Installer message is displayed. 5. To continue, type c. The Support Assist Enterprise License Agreement is displayed. 6. Read the license agreement and typ...
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information from your devices. Until registration is completed, Support Assist Enterprise can neither monitor your devices for hardware issues nor automatically collect system information. Installing ...
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Retry the installation. To retry the installation, right-click the Support Assist Setup.exe file available at <System drive>: \Program Files\Dell\Sys Mgt\Essentials\Support Assist Setup on the O...
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The Preparing to Install window is briefly displayed, and then the Resuming the Install Wizard for Support Assist Enterprise window is displayed. 3. Click Upgrade. If the default Support Assist Enterp...
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Migrating to Support Assist Enterprise If you are already using Support Assist for Open Manage Essentials or Support Assist for Microsoft System Center Operations Manager, you can migrate to Support A...
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For migration from Support Assist for Microsoft System Center Operations Manager to Support Assist Enterprise only: The servers that were discovered in Support Assist for Microsoft System Center Opera...
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Table 9. Availability of capabilities or features without registration Capabilities or features that are available Capabilities or features that are not available View support cases that are open for ...
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Figure 3. Registration page 3. On the Registration page, provide the following information: a. In the Company Information section, type the company name select your country or territory. b. In the Con...
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Next steps To allow Support Assist Enterprise to automatically create a support case when a hardware issue occurs on the local system: 1. Install or upgrade Dell Open Manage Server Administrator (OMSA...
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3. Save the policy file. 4. Browse to the folder where you saved the policy file. 5. Type checkmodule -M -m -o supportassistpolicy.mod supportassistpolicy.te and press Enter. 6. Type semodule_package ...
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Logging out of Support Assist Enterprise Steps 1. Click the user name link that is displayed at the top-right of the Support Assist Enterprise header area. 2. In the menu that is displayed, click Logo...
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Adding devices Adding devices prepares Support Assist Enterprise to automate support from Dell Technical Support for your Dell devices. To use Support Assist Enterprise to either monitor hardware issu...
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Table 10. Selecting a device type (continued) Device Type Devices that you can add Power Edge FX2/FX2s Fluid File System (Fluid FS) Storage PS Series with Fluid FS Storage MD Series with Fluid FS Stor...
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Solution Storage Center (SC) / Compellent Adding a server or hypervisor Prerequisites You must be logged in to Support Assist Enterprise with elevated or administrative privileges. See Granting elevat...
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Figure 4. Add single device window 5. Type the host name or IP address of the device in the appropriate field. NOTE: Dell recommends that you enter the host name of the device. If the host name is not...
Manual Details
| Brand | Dell |
|---|---|
| Pages | 246 |
| File Size | 4.35 MB |
| Published | June 28, 2026 |
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Frequently Asked Questions
What are the hardware and software requirements for installing SupportAssist Enterprise?
Requirements include specific hardware, supported software, and network configurations outlined in the 'Minimum requirements' section.
How can I upgrade or migrate to SupportAssist Enterprise?
You can upgrade or migrate using either the SupportAssist Enterprise installer package or the OpenManage Essentials installer package.
What information is collected by the system?
The tool collects system information as part of its standard operations.
What should I do if I cannot send collected system information?
Verify proxy server settings, ensure the server is reachable, or check the username and password. Retry the collection or contact Dell Technical Support.
Why is a device placed in the Staging group?
The device is placed in the Staging group because the software service is not running on the device.