Dell SupportAssist Enterprise Version 1.1 Release Notes

Summary

This document contains release notes for SupportAssist Enterprise Version 1.1, an application that automates technical support for Dell servers, storage, and networking devices. It describes the product's proactive hardware issue detection, automatic support case creation, and secure data collection capabilities. The release notes cover supported devices including PowerEdge servers, C Series, XC Series, and compatibility requirements for IT administrators and data center operators.

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Support Assist Enterprise Version 1.1 Release Notes

January 2018

Page Summary Contents For Dell SupportAssist Enterprise Version 1.1 Release Notes

Page 1 Support Assist Enterprise Version 1.1 Release Notes January 2018

Page 2 Topics: Support Assist Enterprise Version 1.1 Release Notes Support Assist Enterprise Version 1.1 Release Notes This document describes the known issues in Support Assist Enterprise Version 1.1. Relea...

Page 3 Dell Power Vault DL devices Dell OEM-ready servers (either re-branded or de-branded Dell hardware) NOTE: Support Assist Enterprise is also compatible with Integrated Dell Remote Access Controller 7 (i...

Page 4 Linux operating systems: Red Hat Enterprise Linux 7.x Red Hat Enterprise Linux 6.x Red Hat Enterprise Linux 5.x Cent OS 7.x Cent OS 6.x Novell SUSE Linux Enterprise Server 12 SP1 Novell SUSE Linux Ent...

Page 5 Issue 5 Description: While uninstalling Support Assist Enterprise, a message may be displayed stating that the Dell EMC Support Assist Enterprise DB service is in use. [SAE-4975] Resolution: Click OK ...

Page 6 - Open the i DRAC user interface and run the Support Assist collection. - Add the server in Support Assist Enterprise with the operating system IP address and start a collection. Issue 19 Description:...

Page 7 The server does not have the minimum required i DRAC firmware version installed. For 12th generation of the Power Edge servers, the i DRAC firmware version 2.10.10.10 or later is required; for 13th ge...

Page 8 Small Business Server 2008 Essentials and Standard Small Business Server 2011 Essentials and Standard Linux operating systems: Red Hat Enterprise Linux 7.x Red Hat Enterprise Linux 6.x Red Hat Enterpr...

Page 9 NOTE: When Support Assist Enterprise is installed on a Windows operating system, you can extend the monitoring and collection capabilities for up to 15,000 devices by setting up multiple Remote Collec...

Page 10 Table 3. Network port requirements on the local system (continued) Port Direction Usage Out For SMTP communication (required for Support Assist Enterprise to send certain email notifications through t...

Page 11 Table 4. Network port requirements on remote devices (continued) Device Type Port Usage Solution For adding a Web-Scale Converged Appliance and to collect system information Installation Instructions ...

Page 12 NOTE: You can access Support Assist Enterprise from a remote system only if port 5700 is open on the network. Log in to the local system and access the following web address using a web browser: https...

Page 13 Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales...

Manual Details

Brand	Dell
Pages	13
File Size	125.36 KB
Published	June 24, 2026

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Frequently Asked Questions

Which Dell servers are supported by SupportAssist Enterprise?

Dell’s 9th to 14th generation of PowerEdge servers, C Series, XC Series, and Datacenter Scalable Solutions.

What operating systems are compatible with SupportAssist Enterprise?

It supports Windows Server 2008 R2 through 2016 and Red Hat Enterprise Linux 5.x through 7.x.

How do I uninstall SupportAssist Enterprise on Linux?

Open the terminal, browse to /opt/dell/supportassist/bin, and type ./uninstall, then press Enter.

What are the known issues in version 1.1?

The Collection Purpose list may not reset to the default value after clicking Refresh; manually refresh the UI.

Which web browsers are supported for viewing SupportAssist Enterprise?

Internet Explorer 10 or 11, Mozilla Firefox 31 or later, or the native browser on Linux.