Dell OpenManage Integration Version 2.0 with ServiceNow Release Notes
Summary
Enhance IT efficiency with Dell OpenManage Integration for ServiceNow, a comprehensive tool connecting OpenManage Enterprise's powerful infrastructure management capabilities directly to your service and operations workflows. This solution is built for enterprise-level organizations aiming to unify their business-critical services. The manual details Version 2.0 features, including advanced delta inventory detection, seamless event monitoring with automated incident creation, improved CMDB synchronization, and sophisticated remediation through Ansible workflows. Streamline service delivery by bridging infrastructure gaps within the ServiceNow platform.
Page 1 Text Content
Rev. A01 January 2023
Dell Open Manage Integration Version 2.0 with Service Now Release Notes Current Release Version: 2.0 Release Type: Major (MA) Topics: Revision history Product description New features Known issues Installation prerequisites Installation instructions Where to get help
Revision history Table 1. Document revision history Document revision Date Description A00 January 2023 Initial release
Product description Dell Open Manage Integration with Service Now assists enterprise level organizations to improve the efficiency of their business-critical operations by bridging any gaps between their services and Operations Management processes. It is a scoped application—within the Service Now platform—that provides seamless interface between Open Manage Enterprise (Infrastructure management capabilities) and Service Now (service and operations management capabilities). Open Manage Enterprise is a one-to-many systems management console that provides comprehensive, unified life-cycle management for Power Edge Modular Infrastructure, rack, and tower servers. For more information about the supported browsers, devices, Service Now versions, and operating systems, see the Dell Open Manage Integration with Service Now Installation Guide at Dell.com/Open Manage Manuals.
Priority and recommendations RECOMMENDED: Dell Technologies recommends that you review the specifics about the update to determine if it applies to your system. The update contains changes that impact only certain configurations, or provides new features that may or may not apply to your environment.
New features Table 2. New features in Open Manage Integration with Service Now 2.0 Functional area Feature description Platform Support Supports Rome, San Diego, and Tokyo versions of Service Now.
Page Summary Contents For Dell OpenManage Integration Version 2.0 with ServiceNow Release Notes
Manual Details
| Brand | Integration |
|---|---|
| Pages | 3 |
| File Size | 66.43 KB |
| Published | June 05, 2026 |
Enter the captcha to get the download link:
Frequently Asked Questions
What does this integration do?
It assists organizations by improving operational efficiency through a seamless interface between OpenManage Enterprise and ServiceNow.
Where can I find the installation instructions?
Refer to the Dell OpenManage Integration Version 2.0 with ServiceNow Installation Guide at https://www.dell.com/openmanagemanuals.
Does this integration support multiple ServiceNow versions?
Yes, it supports Rome, San Diego, and Tokyo versions of ServiceNow.
How is inventory synchronized in the CMDB?
It provides improved sync performance for importing devices from OME into the ServiceNow CMDB, plus delta detection.
What should I do if I have a support issue without internet access?
You can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.