Dell EMC OpenManage Integration Version 1.2.1 with ServiceNow Installation Guide
Summary
This guide is essential for enterprise organizations utilizing Dell EMC OpenManage to enhance service management efficiency within ServiceNow. The integrated application provides seamless automation, bridging infrastructure management capabilities with operations processes. It allows teams to proactively detect, diagnose, and resolve hardware issues impacting critical business services. The manual offers comprehensive instructions covering initial installation, precise upgrade paths, uninstallation procedures, and support troubleshooting for Service Management and Operations teams.
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Dell EMC Open Manage Integration Version 1.2.1 with Service Now Installation Guide
September 2021 Rev. A01
Page Summary Contents For Dell EMC OpenManage Integration Version 1.2.1 with ServiceNow Installation Guide
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Dell EMC Open Manage Integration Version 1.2.1 with Service Now Installation Guide September 2021 Rev. A01
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Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of d...
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Contents Chapter 1: Overview of Dell EMC Open Manage Integration with Service Now.................................4 What is new............................................................................
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Overview of Dell EMC Open Manage Integration with Service Now Dell EMC Open Manage Integration with Service Now assists enterprise-level organizations to improve the efficiency of their business-criti...
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Periodic and on-demand sync of Power Edge servers and chassis detailed inventory from one or more Open Manage Enterprise instances into a Service Now Configuration Management Database (CMDB). Automati...
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Installing Open Manage Integration with Service Now To install Open Manage Integration in a Service Now instance, perform the following steps: Download the Open Manage Integration installer package fr...
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Table 1. Compatibility matrix (continued) Supported software, operating system, and Version hardware target Power Edge Servers for monitoring in Service Now. Required user privileges The Open Manage I...
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Table 2. Required user privileges (continued) Open Manage Service Now Open Manage Integration with Open Manage Integration with Integration with Administrator Service Now Operator Service Now User Ser...
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Installation prerequisites Ensure the following prerequisites are met before you start with the installation of Open Manage Integration with Service Now. A supported version of Service Now instance is...
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Scripts for installation, upgrade and uninstallation This topic provides details and its usage on the scripts used for installation, upgrade and uninstallation Installation Script Script used: install...
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2. uninstall_delete Permission Script.js gives permission to delete the records from the table. 3. uninstall_deleteallrecords.js and uninstall_Delete Records.js deletes all the records from the table....
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Downloaded and extracted the Open Manage Integration with Service Now installer file from the Dell EMC Support Site. For more information, see Download Open Manage Integration with Service Now on page...
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Upgrading to Open Manage Integration with Service Now This chapter provides user information on upgrading Open Manage Integration with Service Now. Topics: Upgrading Open Manage Integration from versi...
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The uploaded update set is listed under System Update Sets > Retrieved Update Sets. For more information about update set transfers, see the Service Now documentation at https://www.docs.servicenow...
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Upgrading Open Manage Integration from version 1.1 to 1.2.1 The below information provides steps to upgrade from 1.1 version to 1.2.1 version of Open Manage Integration with Service Now A Service Now ...
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a. Go to the file system where you have extracted the DELL_EMC_Open Manage_Integration_Service Now_Background_Scripts folder that contains the scripts. b. Open and copy the upgrade_permissions_1.1-1.2...
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7. To commit the update set changes to the Service Now instance, in the upper right corner, click Commit Update Set. The progress is displayed in the Update Set Commit dialog box. After successful com...
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Uninstalling Open Manage Integration with Service Now A Service Now user with necessary user privileges. See Required user privileges on page 7. The application scope of the Service Now must be change...
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NOTE: If the backout operation fails, select all the backout problems and click Decide to keep current or run uninstall_Select Action.js script with scope set as Global . Click Back Out again to delet...
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Additional resources Table 3. Additional resources Document Description Availability Dell EMC Open Manage Provides information about using and 1. Go to Dell.com/Open Manage Manuals. Integration with S...
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Accessing support content from the Dell EMC support site Access supporting content related to an array of systems management tools using direct links, going to the Dell EMC support site, or using a se...
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Contacting Dell EMC Dell EMC provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. N...
Manual Details
| Brand | Integration |
|---|---|
| Pages | 22 |
| File Size | 237.29 KB |
| Published | May 23, 2026 |
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Frequently Asked Questions
What is the primary function of OpenManage Integration with ServiceNow?
It improves business efficiency by creating a seamless interface between OpenManage Enterprise (infrastructure management) and ServiceNow (service/operations management).
Are there specific compatibility concerns I need to know about when setting up?
Check the compatibility matrix and ensure you review the installation prerequisites before starting.
How does the integration help with hardware or support issues?
It provides automation to transfer device inventory information and keeps Tech Support teams abreast of PowerEdge server tickets from within ServiceNow.
If I need technical manuals, where can I find them?
You can access supporting content related to various tools by using direct links or visiting the Dell EMC support site (dell.com/support).