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Dell OpenManage Integration Version 2.0 with ServiceNow Security Configuration Guide

Summary

This guide provides comprehensive security documentation for OpenManage Integration with ServiceNow. It details how this application collects critical system information into your CMDB by integrating various Dell tools. The manual is essential for IT administrators who are responsible for securing and deploying ServiceNow environments, covering topics from deployment models and user credential management to data encryption (HTTPS) and verifying software file integrity using GPG processes.

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Dell Open Manage Integration Version 2.0 with Service Now Security Configuration Guide

January 2023 Rev. A00

Page Summary Contents For Dell OpenManage Integration Version 2.0 with ServiceNow Security Configuration Guide

Page 1 Dell Open Manage Integration Version 2.0 with Service Now Security Configuration Guide January 2023 Rev. A00
Page 2 Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of d...
Page 3 Contents Chapter 1: PREFACE..................................................................................................................... Chapter 2: Deployment models..............................
Page 4 PREFACE As part of an effort to improve its product lines, Dell periodically releases revisions of its software and hardware. Some functions that are described in this document might not be supported ...
Page 5 Deployment models Open Manage Enterprise Integration for Service Now is an application that is imported into Service Now Saa S instance which uses the MID Server (Management Instrument and Discovery) ...
Page 6 Product and subsystem security Topics: Security controls map Authentication Login security settings Network security Data security Signature file verification Security controls map The following figur...
Page 7 Steps 1. User needs to login to the Service Now instance using user credentials. The login authentication is handled by Service Now. 2. Once connection is established with Service Now instances, user ...
Page 8 Table 2. Required user privileges (continued) Open Manage Service Now Open Manage Integration with Open Manage Integration with Integration with Administrator ITIL Admin ITIL Service Now features Retr...
Page 9 Table 2. Required user privileges (continued) Open Manage Service Now Open Manage Integration with Open Manage Integration with Integration with Administrator ITIL Admin ITIL Service Now features Ackn...
Page 10 2. The OMISNOW connector jar(MID server) communicates with OME and SAE using HTTPS. 3. The SNOW connects to Ansible tower using the REST messages by HTTPS. NOTE: User is given an option to approve SSL...

Manual Details

Brand Integration
Pages 10
File Size 140.50 KB
Published June 03, 2026
42 views

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Frequently Asked Questions

What is the primary purpose of this document?

It provides information about the security features and capabilities of Dell OpenManage Integration with ServiceNow.

How is OpenManage Enterprise data collected for CMDB storage?

The MID Server collects information from OpenManage Enterprise, SupportAssist Enterprise, and Secure Connect Gateway into the Configuration Management Database (CMDB).

What ensures data integrity during software updates?

Signature file verification uses GPG to confirm the update set xml file's integrity.

How is data secured while in transit through OMISNOW?

Data passing through OMISNOW is secured using HTTPS, and user credentials are encrypted when stored in the SNOW CMDB.

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