Dell OpenManage Integration Version 1.4 with ServiceNow Release Notes
Summary
Streamline enterprise operations with Dell OpenManage Integration for ServiceNow. This solution seamlessly connects your PowerEdge infrastructure management (OpenManage Enterprise) directly into the ServiceNow platform, streamlining service life-cycle and operational processes. The manual provides version 1.4 documentation, covering new features like detailed device inventory and event management support, along with complete installation guides, known issues, and essential prerequisites for enterprise IT departments adopting unified cloud management systems.
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Rev. A01 November 2022
Dell Open Manage Integration Version 1.4 with Service Now Release Notes Current Release Version: 1.4 Release Type: Major (MA) Topics: Revision history Product description New features Known issues Installation prerequisites Installation instructions Where to get help
Revision history Table 1. Document revision history Document revision Date Description A00 July 2022 Initial release A01 November 2022 Updated to support Tokyo platform
Product description Dell Open Manage Integration with Service Now assists enterprise level organizations to improve the efficiency of their business-critical operations by bridging any gaps between their services and Operations Management processes. It is a native application—within the Service Now platform—that provides seamless interface between Open Manage Enterprise (Infrastructure management capabilities) and Service Now (service and operations management capabilities). Open Manage Enterprise is a one-to-many systems management console that provides comprehensive, unified life-cycle management for Power Edge Modular Infrastructure, rack, and tower servers. For more information about the supported browsers, devices, Service Now versions, and operating systems, see the Dell Open Manage Integration with Service Now Installation Guide at Dell.com/Open Manage Manuals.
Priority and recommendations RECOMMENDED: Dell Technologies recommends that you review the specifics about the update to determine if it applies to your system. The update contains changes that impact only certain configurations, or provides new features that may or may not apply to your environment.
Page Summary Contents For Dell OpenManage Integration Version 1.4 with ServiceNow Release Notes
Manual Details
| Brand | Integration |
|---|---|
| Pages | 4 |
| File Size | 67.98 KB |
| Published | June 03, 2026 |
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Frequently Asked Questions
What does the integration with ServiceNow improve?
It assists organizations in improving the efficiency of business-critical operations by bridging gaps between services and Operations Management processes.
Which features were added in version 1.4?
New features include Device Inventory, Device Support for chassis storage, Event Management support, and Alert Management filtering.
Where can I find detailed installation instructions?
Please refer to the Dell OpenManage Integration Version 1.4 with ServiceNow Installation Guide available at Dell.com/OpenManageManuals.
How is troubleshooting addressed in this version?
Troubleshooting is supported via the display of ECCQs (External Communication Channel Queues) under the OpenManage Enterprise connection profile.