Dell OpenManage Integration Version 2.0 with ServiceNow Installation Guide
Summary
Empower your IT operations with the Dell OpenManage Integration for ServiceNow. This native application seamlessly connects infrastructure management (OpenManage Enterprise) and services management capabilities within the ServiceNow platform. Designed for enterprise organizations and Service/Operations Management teams, this tool automates the transfer of device inventory and critical events, helping you detect, diagnose, and resolve issues proactively. This comprehensive guide provides detailed instructions on installation, configuration, upgrading to version 2.0, and support resource access.
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Dell Open Manage Integration Version 2.0 with Service Now Installation Guide
January 2023 Rev. A00
Page Summary Contents For Dell OpenManage Integration Version 2.0 with ServiceNow Installation Guide
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Dell Open Manage Integration Version 2.0 with Service Now Installation Guide January 2023 Rev. A00
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Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of d...
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Contents Chapter 1: Overview of Dell Open Manage Integration with Service Now......................................... What is new.........................................................................
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Overview of Dell Open Manage Integration with Service Now Dell Open Manage Integration with Service Now assists enterprise-level organizations to improve the efficiency of their business-critical oper...
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CMDB integration: Periodic and on-demand sync of Power Edge servers, chassis, and chassis network devices detailed inventory from one or more Open Manage Enterprise instances into a Service Now Config...
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Installing Open Manage Integration with Service Now To install Open Manage Integration in a Service Now instance, perform the following steps: Download the Open Manage Integration installer package fr...
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Table 1. Compatibility matrix (continued) Supported software, operating system, and Version hardware Chassis Storage devices NOTE: An Open Manage Integration with Service Now license or Open Manage En...
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Table 2. Required user privileges (continued) Open Manage Service Now Open Manage Integration with Open Manage Integration with Integration with Administrator ITIL Admin ITIL Service Now features Retr...
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Table 2. Required user privileges (continued) Open Manage Service Now Open Manage Integration with Open Manage Integration with Integration with Administrator ITIL Admin ITIL Service Now features To v...
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5. Alert Rule Management application installation is successful. 6. On the navigation filter, search for sys_scope.list 7. Search for the name Alert Rules Management and verify whether the application...
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Dell Open Manage Installation Permissions A fix script is a server-side Java Script code that can be run either manually or automatically when an application is installed or upgraded. The "Dell_O...
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Uninstallation script Scripts used: Uninstall_deletedata_or_retaindata.js, uninstall_Delete Records.js, and uninstall_backout.js 1. Uninstall_deletedata_or_retaindata.js, to delete or retain data in S...
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NOTE: After the installation permissions are provided from this fix script, a wait time of 30-40 minutes is required to reflect few of the permissions to create a new connection profile. Deploy Open M...
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Upgrading to Open Manage Integration with Service Now This chapter provides user information on upgrading Open Manage Integration with Service Now. Topics: Upgrading Open Manage Integration from versi...
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Under Related links, select all the errors and under Action on Selected Rows, click Accept Remote update set. For the error sys_dictionary_x_310922_omisnow_chassisstoragedevice_u_last_discovered appea...
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NOTE: Properties file can be imported only when there is a change in the configuration of the properties file of 1.4 Service Now updateset instance. b. Select the location of the saved XML file and cl...
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2. In the Service Now instance, enter System Update Sets in the navigation filter, and then select Retrieved Update Sets. The Retrieved Update Sets page is displayed. 3. Under Related Links, click Imp...
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10. Navigate to System Definition > Scripts - Background, Run the script upgrade_records.js in application scope x_310922_omisnow to migrate the records. a. Go to the file system where you have ext...
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Uninstalling Open Manage Integration with Service Now A Service Now user with necessary user privileges. See Required user privileges . The application scope of the Service Now must be changed to: (Op...
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d. Click Back out again after 15-20 minutes. NOTE: If the backout operation fails again and the below errors appear, select all the backout problems and click Decide to keep current or run uninstall_S...
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a. Go to the file system where you have extracted the DELL_Open Manage_Integration_Service Now_Background_Scripts folder that contains the scripts. b. Open and copy the uninstall_backout.js content. c...
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Additional resources Table 3. Additional resources Document Description Availability Dell Open Manage Provides information about using and 1. Go to Dell.com/Open Manage Manuals. Integration with Servi...
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Accessing support content from the Dell support site Access supporting content related to an array of systems management tools using direct links, going to the Dell support site, or using a search eng...
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Contacting Dell Technologies Dell Technologies provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be availab...
Manual Details
| Brand | Integration |
|---|---|
| Pages | 24 |
| File Size | 430.19 KB |
| Published | June 03, 2026 |
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Frequently Asked Questions
What is the primary function of this integration?
It improves efficiency by bridging service operations management with OpenManage Enterprise's infrastructure management capabilities.
How does the system detect hardware issues?
Services Connection proactively detects hardware issues concerning PowerEdge servers, storage, and networking devices before they occur.
What preparation is needed before installation?
You must check the Compatibility matrix and ensure you have the required user privileges for success.
Where can I find support documents for specific tools?
Direct links are available for systems like Dell OpenManage and iDRAC, or you can visit the general site at https://www.dell.com/support.