TOSHIBA NET PHONE USER GUIDE
Summary
Optimize your business communications with this comprehensive guide to the Toshiba Net Phone system. Discover professional call management features designed for customer service and ACD agents, including advanced call transfers, caller identification display, and integrated note-taking. Learn how to customize programmable keys using Speed Dials or Web Access, utilize the smart Power Dialer, and tailor button appearances with customizable Skins. Essential reading for IT professionals managing sophisticated telecommunication solutions.
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TOSHIBA NET PHONE USER GUIDE
Business Communications Solutions
9910 Irvine Center Drive Irvine, CA 92618
www.bcsconsultants.com [ m ] 949.333.1000 [ f ] 949.333.1001
Page Summary Contents For TOSHIBA NET PHONE USER GUIDE
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TOSHIBA NET PHONE USER GUIDE Business Communications Solutions 9910 Irvine Center Drive Irvine, CA 92618 www.bcsconsultants.com [ m ] 949.333.1000 [ f ] 949.333.1001
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THE GRAND TOUR The Main Screen Call Window – This window displays that status and Number, and Zip Code to the call before you answer, associated information for each active phone call on saving you fr...
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Skins Skins provide the method for changing the color scheme and button appearance. Skins can affect the following elements of Net Phone: Screen colors, texture, rounding, and appearance. LCD colors C...
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NET PHONE SETTINGS Docking Tab The docking tab defines the contents of Net Phone when docked to the top or bottom of the screen. This includes whether docking is enabled or disabled, uses the slim or ...
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User Programmable Keys The Net Phone has many different User Programmable keys on the main screen, on the Side Window, or on the Extra Button windows. These keys and can be easily configured by the us...
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Details for each Action follow this procedure. Note: Some users may not have permission to change buttons and keys. Sample – Displays the appearance of the following selections. Key Label – Type a lab...
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mail (x2502) and logon to a mailbox (1000 with password 12345) then enter “2502, *1000,12345”. For Outside lines, input “9” then “1 + Area Code” & Phone #. You can also include an "X" ch...
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available in the User-Defined Actions depending upon the PBX used with Net Phone. Note: The color of ACD Keys cannot be changed as the colors are determined by the ACD State for the key. DSS Extension...
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USING NET PHONE FEATURES Call Handling Features Call Handling features include how to dial, answer, hold, transfer and hang up calls. It also includes how to view the Extra Call Information when attac...
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Using Personal Speed Dial List 1. Click the Speed Dial Companion Option button to open your Personal Speed Dial listing. 2. Make a selection from the listing and double-click the name to proceed diali...
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Transferring Calls Using Transfer Button 1. While talking with a caller, click the transfer button to get intercom dial tone or right-click on the call in the Call View Window and select Transfer. 2. ...
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To View Call Information Click the "Call Info" icon on the right side of the Call key for the desired call. This window can contain many different fields depending on your configuration and ...
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Turning Off DND or Message Only 1. Right-click the button to bring up the Set DND or Status Message window. 2. Click the All Off button to remove either DND and/or the Status Message. Call Fowarding ³...
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Logging In or Out ³ Click the ACD Log button to open the ACD Login/Logout window. The right list box shows available groups for the identified agent number. The left list box shows groups currently lo...
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Changing Agent Status 1. Click the ACD Status button. The following ACD Agent Status window will appear: To Make Agent Unavailable 1. Use pull-down list and choose a reason. 2. Click the Make Unavaila...
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USING NET PHONE APPLICATIONS Presence Viewer To assign the Presence Viewer to one of Net Phone buttons The Presence View can be assigned to one of the Options Keys. Right click the Options Key and sel...
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To manage the Presence Viewer 1. Click the Options Key assigned for the Presence Viewer. 2. To manage the group, right click on My Group in left pane and select Change this Group. 3. Use the double ar...
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Directories Extension Directory List of names and extensions on the PBX phone system. To Call – Press Enter to dial the highlighted number, or double-click the desired name from the list. Drag and Dro...
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Add by Drag and Drop from Outlook – Drag a contact from Microsoft Outlook to the Directory and automatically add to the list. Add by Drag and Drop from Call History – Drag a number from the “Call Hist...
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Drag and Drop to Call – You can select a call and then use your mouse to drag and drop it to either the Call window or the LCD Display to start the dialing of that number. Drag and Drop to Create Spee...
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An integrated text-messaging function that allows you communicate with other Net Phone users using text messaging ‘calls’ even while you’re busy on the phone. To Turn Chat Timer Off: By default IM cha...
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Personal Power Dialer Allow you to automatically call a list of phone numbers or dial phone numbers at specified dates and times. This is a great sales tool. Click “Power Dialer” Right click white s...
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BCS INFORMATION CONTACT INFORMATION (Mon-Fri 8am-5pm) Main: (949) 333-1000 [email protected] Main Fax: (949) 333-1001 [email protected] Customer Service: (949) 333-1010 support@bcsconsulta...
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MY INFORMATION NAME: EXTENSION: DIRECT #: PASSWORD: NOTES:
Manual Details
| Brand | Toshiba |
|---|---|
| Pages | 24 |
| File Size | 1.23 MB |
| Published | May 28, 2026 |
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Frequently Asked Questions
How can I view caller information before answering a call?
The Call Window displays the status, Number, and Zip Code to help you identify the caller instantly.
How do I change the color scheme or button appearance of the Net Phone?
Right-click the logo on the main window to access Skins, allowing you to redesign colors, texture, and button styles.
Can this system automatically dial a list of phone numbers?
Yes, use the Personal Power Dialer feature. You can export existing lists as a CSV file for automated calling.
What settings define how the screen docks when connected to a PC monitor?
In the Docking Tab, you can set the profile (Slim or Regular) and configure which 'Used Elements' are displayed on the screen.