Samsung OfficeServ Link User Guide
Summary
This essential guide provides technical administrators with comprehensive instructions for deploying and customizing OfficeServ Link. It covers the entire lifecycle of system setup, from initial hardware preparation and installation requirements (including iDCS Key Telephone needs) through crucial license registration procedures. Users will master configuring communication environments by setting vital network parameters such as TCP/IP settings, switch connections, and various option defaults, ensuring that your large-scale office telephony system operates flawlessly.
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Office Serv Link User Manual
Every effort has been made to eliminate errors and ambiguities in the information contained in this guide. Any questions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA, 1301 E. Lookout Dr. Richardson, TX. 75082 telephone (972) 761- 7300. SAMSUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented in this guide.
Page Summary Contents For Samsung OfficeServ Link User Guide
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Office Serv Link User Manual Every effort has been made to eliminate errors and ambiguities in the information contained in this guide. Any questions concerning information presented here should be di...
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Samsung Telecommunications Publication Information SAMSUNG TELECOMMUNICATIONS AMERICA reserves the right without prior notice to revise information in this publication for any reason. SAMSUNG TELECOMM...
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Table of Contents Chapter 1 — Introduction Overview of Office Serv Link Chapter 2 — Installation of Office Serv Link Preparation for installing Office Serv Link i DCS Key Telephone Requirements .........
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Switch Link Recovery Try Count ........................................................................................20 Recovery Try Time Period (Min 1-255) ............................................
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Chapter 1 Introduction Overview of Office Serv Link Office Serv Link is an application gateway that provides system level OAI (Open Architecture Interface) to the Office Serv family of CTI products. O...
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Chapter 2 Installation of Office Serv Link Preparation for installing Office Serv Link 30 DAY FREE TRIAL PERIOD At this time of this publication Samsung Telecommunications America Inc., (STA) distribu...
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Configuration Environment The following figure shows the connections between the Office Serv Link-installed computer and the i DCS Key telephone system, and relations among the CTI applications-instal...
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System Administration Requirements Users must be logged on with Administrator privileges to install and run Office Serv Link successfully. Installation To install the Office Serv Link application gate...
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2. License Agreement dialog box appears on the screen. Read the text of License Agreement, and click on the [Next] button if you agree to its contents. If you do not agree, the Office Serv Link instal...
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4. Press [Yes] to confirm. 5. The installation program requires you to specify the destination of the Office Serv Link software. By default, the Office Serv Link software is installed in “C:\Program F...
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6. The installation program allows you to enter a unique folder name for the Office Serv Link programs. The default folder is “Office Serv Link“. Click on the [Next] button. 7. Please specify the comp...
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IMPORTANT NOTICE Office Serv Link will not operate correctly with Windows 98 and Windows ME in the United States. This option is reserved for other countries. 8. Office Serv Link software supports two...
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10. Installation has successfully completed. Click on the [Finish] button to exit the installation program. Post Installation Once the Office Serv Link software has been successfully installed, you ne...
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Chapter 3 License Registration This chapter describes the license installation and update procedure with the license tools. To use any Office Serv CTI application with Office Serv link, you must first...
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Registered License: Displays the currently installed license key. License Type: i DCS key telephone system type. Allowed MAC Type: Currently we only support the Switch MAC Address License Allowed MAC ...
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Checking the License Status After registering the valid license key, you will see the following dialog box that includes the valid license information whenever you execute the link.
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You can also view the license registration information anytime by clicking the “About Samsung Office Serv Link” in the control box menu of Office Serv Link.
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Chapter 4 Office Serv Link Settings Executing Office Serv Link Proceed to [Start] -> [Programs] -> [Office Serv Link] and click on the Office Serv Link icon. As soon as Office Serv Link starts r...
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Description of Office Serv Link Main Window The main window of Office Serv Link consists of several panes as follows: Configuration of Office Serv Link Main Window Connected User List View This area s...
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Communication Environment Setup In-order to connect the Office Serv Link application gateway to an i DCS key telephone system you must first program the TCP/IP address of the i DCS LAN connection in t...
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Switch Connection Type Although Office Serv Link provides three connection modes, the Samsung i DCS Key telephone system is only supported using the TCP/IP Connection type. TCP/IP connection mode: Use...
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Option Settings The Office Serv Link has option settings that allow you to control various operations. Choose the function of setting options, and then the following dialog box will appear on the scre...
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Use Automatic Switch Connection Option When this option is used, Office Serv Link will automatically connect to the i DCS key telephone system upon activation. Message Monitor / Save Option The Office...
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Office Serv Call + Function Support Option This function is currently not supported and is provided for future development only. Office Serv Link Status Message Print Option Use of this option is rese...
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Chapter 5 Using Office Serv Link Connecting Office Serv Link Click on the [CONNECT] button after you have completed the configuration to connect the Office Serv Link application gateway to the i DCS k...
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NOTE: If there is an error in the connection between Office Serv Link and i DCS key telephone system, error information is displayed in the message pane. The error information of each state is display...
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Successfully disconnecting the Office Serv Link from the i DCS key telephone system changes the connection state of Office Serv Link and indicates it as , it also changes the [Disconnect] button from ...
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Chapter 6 Message Monitoring Under various conditions it may be necessary to monitor call-processing messages used by Office Serv Link; two message-monitoring applications are installed when Office Se...
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Environment Setup of Switch Message Monitor Program Environment Configuration Server IP Address: Enter the TCP/IP address of the computer that Office Serv Link is installed on. Server Port No.: Enter ...
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Main Window of Switch Message Monitor Switch Message View Shows all call processing messages received by the Office Serv Link. All call processing messages are indicated by those messages being receiv...
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SMDR / UCD Message Monitoring Program The i DCS Key telephone system can provide SMDR messages and UCD messages for collection and processing by an external application. From time to time it may be ne...
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Server Port No.: Enter the TCP/IP port number specified in the “Use SMDR/UCD message monitoring Port No.” field found in the Message Monitor / Save option setting of the Office Serv link Option setup....
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SMDR Message View This window indicates the current SMDR messages. UCD Message View This window indicates the current UCD messages. To Start a Monitoring Session The [Start Monitor] button starts the ...
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Software License Agreement & Limited Warranty For Office Serv CTI Applications for i DCS Keyphone Series IMPORTANT, READ CAREFULLY This Samsung End-User License Agreement (EULA) is a legal binding...
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2. SOFTWARE ACTIVATION Software Activation; Samsung will provide a software activation code that will allow use of the purchased Office Serv CTI products. The activation code will be associated with t...
Manual Details
| Brand | Samsung |
|---|---|
| Pages | 35 |
| File Size | 1.46 MB |
| Published | June 17, 2026 |
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Frequently Asked Questions
What are the prerequisites before installing OfficeServ Link?
Preparation requires meeting iDCS Key Telephone requirements and establishing the correct Configuration Environment.
How do I configure networking within OfficeServ Link?
Set the TCP/IP Parameters, choose a Switch Connection Type, and define the Listen Port No. for client connections.
What is the first step to validate software licensing?
You must run the License Tools program before you can check your license status or install a new license.