Lexmark X94x User Guide

Summary

This essential guide provides comprehensive troubleshooting support for your Lexmark multifunction printer. Designed for end-users and IT support staff, it resolves common operational challenges including paper jams, connectivity errors (USB/Network), print job failures, and complex color settings. Follow detailed steps to diagnose symptoms ranging from unresponsive displays to improper printing, ensuring maximum uptime and reliable performance for all your documents.

Troubleshooting
- Checking an unresponsive printer
- Door A will not shut properly
- Solving printing problems
  - Multiple-language PDFs do not print
  - Control panel display is blank or displays only diamonds
  - Error message about reading USB drive appears
  - Jobs do not print
  - Confidential and other held jobs do not print
  - Job takes longer than expected to print
  - Job prints from the wrong tray or on the wrong paper
  - Incorrect characters print
  - Tray linking does not work
  - Large jobs do not collate
  - Unexpected page breaks occur
- Solving copy problems
  - Copier does not respond
  - Scanner unit does not close
  - Poor copy quality
  - Partial document or photo copies
- Solving scanner problems
  - Checking an unresponsive scanner
  - Scan was not successful
  - Scanning takes too long or freezes the computer
  - Poor scanned image quality
  - Partial document or photo scans
  - Cannot scan from a computer
- Solving fax problems
  - Caller ID is not shown
  - Cannot send or receive a fax
  - Can send but not receive faxes
  - Can receive but not send faxes
  - Received fax has poor print quality
  - Blocking junk faxes
- Solving option problems
  - Option does not operate correctly or quits after it is installed
  - Drawers
  - Finisher
  - Flash memory card
  - Hard disk with adapter
  - Internal print server
  - Memory card
  - USB/parallel interface card
- Solving paper feed problems
  - Paper frequently jams
  - Paper jam message remains after jam is cleared
  - Print jobs are not routed to the booklet-maker bin
  - Page that jammed does not reprint after you clear the jam
- Solving print quality problems
  - Isolating print quality problems
  - Blank pages
  - Characters have jagged or uneven edges
  - Clipped images
  - Dark lines
  - Gray background
  - Incorrect margins
  - Light colored line, white line, or incorrectly colored line
  - Paper curl
  - Print irregularities
  - Repeating defects
  - Skewed print
  - Print is too light
  - Print is too dark
  - Solid color pages
  - Toner fog or background shading appears on the page
  - Toner rubs off
  - Toner specks
  - Transparency print quality is poor
  - Uneven print density
- Solving color quality problems
  - FAQ about color printing
- Contacting Customer Support

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Page 1 Text Content

Press the A1 green lever down to its normal position.

Door A will not shut properly

Lexmark ™ X94x

Make sure the green paper jam clearance lever behind Door A is in place:

Troubleshooting

Press down on the white release lever beneath Door A at the top of the printer, and then open the door.

Guide

Troubleshooting

Checking an unresponsive printer If your printer is not responding, make sure: The power cord is plugged into the printer and a properly grounded electrical outlet. The electrical outlet is not turned off by any switch or breaker. Close Door A. The Ground Fault Circuit Interrupter (GFCI) has not tripped. From the back of the printer, press the GFCI Reset button

Solving printing problems

located above the printer power cord. The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords. Multiple-language PDFs do not print Other electrical equipment plugged into the outlet is working.

The documents contain unavailable fonts.

The printer is turned on.

Open the document you want to print in Adobe Acrobat.

The printer cable is securely attached to the printer and the

host computer, print server, option, or other network device. Click the printer icon. Once you have checked each of these possibilities, turn the printer The Print dialog appears.

off and then back on. This often fixes the problem.

Select Print as image. Click OK.

Control panel display is blank or displays only diamonds The printer self test failed. Turn the printer off, wait about 10 seconds, and then turn the printer back on. If Performing Self Test and Ready do not appear, turn the printer off and contact Customer Support.

Page Summary Contents For Lexmark X94x User Guide

Page 1 Press the A1 green lever down to its normal position. Door A will not shut properly Lexmark ™ X94x Make sure the green paper jam clearance lever behind Door A is in place: Troubleshooting Press down o...

Page 2 Error message about reading USB MAKE SURE YOU ARE USING A RECOMMENDED CHANGE THE PAGE PROTECT SETTING TO OFF drive appears USB, SERIAL, OR ETHERNET CABLE Make sure the printer is on and Ready appears....

Page 3 ARE THE PAPER SIZE AND PAPER TYPE SETTINGS THE Touch Submit. ARE THERE ANY ERROR MESSAGES ON THE DISPLAY? SAME FOR EACH TRAY? Touch . Clear any error messages. Print a menu settings page and compare t...

Page 4 THE OUTPUT APPEARS WASHED OUT OR OVEREXPOSED Scan was not successful CHECK THE DOCUMENT PLACEMENT On the copy screen, touch the Printed Image icon. These are possible solutions. Try one or more of the...

Page 5 If your region supports multiple caller ID patterns, you may have printer to answer calls, you may want to consider adding a REVIEW THIS DIGITAL PHONE SERVICE CHECKLIST to change the default setting. ...

Page 6 IS THE DOCUMENT LOADED PROPERLY? In the Max Speed box, click on one of the following: MAKE SURE THE OPTION IS INSTALLED Load the original document faceup, short-edge first into the Print a menu settin...

Page 7 Note: Do not load A4- or letter-size paper in the multipurpose MAKE SURE YOU ARE USING A PAPER SIZE THAT IS Solving paper feed problems feeder. COMPATIBLE WITH THE FINISHER EXIT BINS For more informat...

Page 8 Solving print quality problems Blank pages Dark lines The information in the following topics may help you solve print quality problems. If these suggestions still do not correct the problem, contact ...

Page 9 Incorrect margins IS A TONER CARTRIDGE DEFECTIVE? HAS PAPER ABSORBED MOISTURE DUE TO HIGH Replace the toner cartridge. HUMIDITY? Load paper from a fresh package. ARE THE PHOTOCONDUCTORS DEFECTIVE? Sto...

Page 10 DO MARKS OCCUR REPEATEDLY ONLY IN ONE COLOR CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST Print is too dark AND MULTIPLE TIMES ON A PAGE? SETTINGS Replace the photoconductor(s) if the defects occur eve...

Page 11 Note: The printer has four photoconductors: cyan, magenta, Toner fog or background shading Toner specks yellow, and black. The cyan, magenta, and yellow appears on the page photoconductors must all be...

Page 12 Should I use Post Script or PCL emulation printer software? object is specified in the software program (RGB or CMYK Object type Color conversion tables What settings should I use for the best color? ...

Page 13 What are detailed Color Samples and how do I access them? Detailed Color Samples sets are available only through the Embedded Web Server of a network printer. A detailed Color Samples set contains a r...

Manual Details

Brand	Lexmark
Pages	13
File Size	527.85 KB
Published	May 29, 2026

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Lexmark X94x User Guide

Summary

Multiple-language PDFs do not print

Control panel display is blank or displays only diamonds

Error message about reading USB drive appears

Jobs do not print

Confidential and other held jobs do not print

Job takes longer than expected to print

Job prints from the wrong tray or on the wrong paper

Incorrect characters print

Tray linking does not work

Large jobs do not collate

Unexpected page breaks occur

Copier does not respond

Scanner unit does not close

Poor copy quality

Partial document or photo copies

Checking an unresponsive scanner

Scan was not successful

Scanning takes too long or freezes the computer

Poor scanned image quality

Partial document or photo scans

Cannot scan from a computer

Caller ID is not shown

Cannot send or receive a fax

Can send but not receive faxes

Can receive but not send faxes

Received fax has poor print quality

Blocking junk faxes

Option does not operate correctly or quits after it is installed

Drawers

Finisher

Flash memory card

Hard disk with adapter

Internal print server

Memory card

USB/parallel interface card

Paper frequently jams

Paper jam message remains after jam is cleared

Print jobs are not routed to the booklet-maker bin

Page that jammed does not reprint after you clear the jam

Isolating print quality problems

Blank pages

Characters have jagged or uneven edges

Clipped images

Dark lines

Gray background

Incorrect margins

Light colored line, white line, or incorrectly colored line

Paper curl

Print irregularities

Repeating defects

Skewed print

Print is too light

Print is too dark

Solid color pages

Toner fog or background shading appears on the page

Toner rubs off

Toner specks

Transparency print quality is poor

Uneven print density

FAQ about color printing

Troubleshooting

Checking an unresponsive printer

Door A will not shut properly

Solving printing problems

Multiple-language PDFs do not print

Control panel display is blank or displays only diamonds

Error message about reading USB drive appears

Jobs do not print

Confidential and other held jobs do not print

Job takes longer than expected to print

Job prints from the wrong tray or on the wrong paper

Incorrect characters print

Tray linking does not work

Large jobs do not collate

Unexpected page breaks occur

Solving copy problems

Copier does not respond

Scanner unit does not close