HP Z24n G3 WUXGA Display Series Maintenance and Service Guide
Summary
This essential guide provides comprehensive service and maintenance procedures for the Z24n G3 monitor. It equips trained technical personnel with detailed instructions on component removal and replacement, accessing spare parts, running diagnostic tests, and resolving common operational issues like connectivity or power settings. Use this manual to ensure proper repair and servicing of your equipment.
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Maintenance and Service Guide Z24n G3 model
SUMMARY This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem troubleshooting, and more.
Page Summary Contents For HP Z24n G3 WUXGA Display Series Maintenance and Service Guide
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Maintenance and Service Guide Z24n G3 model SUMMARY This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem troubleshooting, and more.
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Product notice Copyright 2021 HP Development Company, L.P. Only trained service personnel familiar with this product should service it. Before AMD is a trademark of Advanced Micro performing any maint...
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Table of Contents 1 Getting started ............................................................................................................................................................. 1 Impo...
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1 Getting started Read this chapter to learn about safety information and where to find additional HP resources. Important safety information Carefully read the cautions and notes within this document...
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location. ● If you must replace a capacitor, insert new parts carefully to avoid a short circuit caused by the near pin. ● Do not get the board wet. Water and moisture can cause a short circuit that c...
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2 Monitor features This chapter provides an overview of the monitor’s features. Features Depending on the model, your monitor might include the following features: Display features ● 61 cm (24 in) dia...
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then remove it with the convenient sliding tab release ● VESA® mounting bracket for attaching the monitor head to a wall-mount device or swing arm ● VESA mounting capability (100 × 100 mm) for attachi...
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Front components To identify the components on the front of the monitor, use this illustration and table.
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Rear and side components To identify the components on the rear of the monitor, use this illustration and table. Table 2-2 Rear and side components and their descriptions Component Description (1) OSD...
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Locating the serial number and product number The serial number and product number are located on the rear of the monitor. You may need these numbers when contacting HP about the monitor model. For wo...
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3 Illustrated parts catalog To identify the monitor major components, use this illustration and table. Table 3-1: Monitor major components and their descriptions Item Description Qty 1 LCM Module Z24n...
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18 Scrw_M2×2.8_U2419H 2 19 Rear_Cover_Z24n 1 20 Side_USB_Holder_Z24f_Z24_Z27 1 21 Side USB Board Z Series 1 22 Scrw_Tap_Pan_M3*0.6_NI 1 23 OSD_Holder_Z24f_Z24_Z27 1 24 OSD Holder Board Z Series 1 25 O...
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1.Cut off the Pin as below https://www.digikey.com USB-A Molex USB3 PN: WM10413TR-ND 1. Modify the rear cover I/O metal and plastic. 2. Change the height from 15mm to 11.5mm 3. Cut off the Pin as belo...
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4 Removal and replacement procedures Adherence to these procedures and precautions is essential for proper service. Preparation for disassembly Use this information to properly prepare to disassemble ...
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2) Remove Rear Cover From Display Head: Use the tool to remove the hinge cover, then Release the four screws from back bracket and remove the hinge, then Loose all the hooks by hand for pulling the re...
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4) Release OSD key BD from rear cover 5) Disassemble IO cover: Remove the three screws, then loose the three hooks by hand 6) Remove Bracket Assembly From Display Head: remove all inside cable, then r...
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7) Remove Bottom Bezel Assembly: remove the cable and five screws from the bracket 8) Disassemble Bottom Bezel Assembly: remove the two screws, then remove the power key board. 9) Disassemble Bracket ...
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1) The HP Z24n G3 power board connector position is as follows: CN801 Wistron P/N: 020.60171.0112 2) Locate the part number location on the board. 3) Pin solder with soldering iron and absorber.
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4) Lift the connector up and away from the PCB. Connector repair This procedure includes HDMI, Display Port, Mini Display Port, USB-C, USB-A and Phone Jack connectors. The connectors are on the main b...
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HDMI connector HDMI1 Repair the HDMI connector: 1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from the pin. 2) Use a hot air gun to melt the solder on the pins. ...
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2) Use a hot air gun to melt the solder on the pins. 3) Lift the DP connector from the PCB. 4) Place the new component on the PCB. Be sure that it matches the PCB footprint. 5) Solder the new componen...
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Solder the new component USB-A connector USB2/USB3 Repair the USB-A connector: 1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from the pin. 2) Lift the USB-A conn...
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Table 4-1: Function test Test item Operating description Tool used HDMI test Confirm whether image displays Computer or DVD player DP test Confirm whether image displays Computer or DVD player DP out ...
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blurred, select Brightness to adjust indistinct, or too the brightness scale as dark. needed. Check Video Monitor video cable is disconnected. Connect the appropriate Cable is displayed video signal c...
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Index components RC removal, 11 front, 5 rear components, 6 rear, 6 removal connector repair, 16 power board, 14 features, 3 RC, 11 firmware updates, 2 removal and replacement procedures, 11 front com...
Manual Details
| Brand | HP |
|---|---|
| Pages | 25 |
| File Size | 1.69 MB |
| Published | June 18, 2026 |
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Frequently Asked Questions
Who should perform maintenance or service on the device?
Only trained service personnel familiar with this product are permitted to service it.
What must be done before performing any maintenance or service?
Service personnel must read “Important Safety Information” thoroughly.
How can I locate the serial and product number of the monitor?
See section 7, 'Locating the serial number and product number' in the Table of Contents.
What should I do if the display shows a "Video card is incompatible" error?
Open the OSD menu, select Input, set Auto-Switch Input to Off, and manually select the correct input source.
How do I troubleshoot 'Image appears blurred, indistinct, or too dark'?
Check if the video cable is disconnected. If secure, check the brightness scale and adjust it via the OSD menu.