HP P24v G4 Monitor Maintenance and Service Guide
Summary
A comprehensive service guide designed for trained IT technicians servicing the P24v G4 monitor. This manual is your complete reference for proper maintenance and repairs, covering everything from crucial safety warnings and identifying spare parts to model-specific procedures. It provides step-by-step instructions for component removal and replacement, advanced diagnostic testing, and expert troubleshooting of connectivity issues, sleep modes, and display errors. Essential reading for service professionals ensuring reliable monitor uptime.
Page 1 Text Content
Maintenance and Service Guide
P24v G4 model
SUMMARY This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem troubleshooting, and more.
Page Summary Contents For HP P24v G4 Monitor Maintenance and Service Guide
Page 1
Maintenance and Service Guide P24v G4 model SUMMARY This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem troubleshooting, and more.
Page 2
Product notice © Copyright 2020 HP Development Company, L.P. Only trained service personnel familiar with this product should service it. Before AMD is a trademark of Advanced Micro performing any mai...
Page 3
Table of Contents 1 Getting started .............................................................................................................................................. 1 Important safety ...
Page 4
1 Getting started Read this chapter to learn about safety information and where to find additional HP resources. Important safety information Carefully read the cautions and notes within this document...
Page 5
If you must replace a capacitor, insert new parts carefully to avoid a short circuit caused by the near pin. Do not get the board wet. Water and moisture can cause a short circuit that causes malfunct...
Page 6
2 Monitor features This chapter provides an overview of the monitor’s features. Features Depending on the model, your monitor might include the following features: 60.5 cm (23.8-inch) diagonal viewabl...
Page 7
Front components To identify the components on the front of the monitor, use this illustration and table.
Page 8
Rear components To identify the components on the rear of the monitor, use this illustration and table.
Page 9
Locating the serial number and product number The SPEC label (1) and Barcode label (2) are located on the rear of the monitor. The serial number and product number are located on a Safety label. You m...
Page 10
For India:
Page 11
3 Illustrated parts catalog To identify the monitor major components, use this illustration and table.
Page 12
How to order parts The HP authorized repair center can purchase the power board from HP. Power board Description HP spare part number Manufacturer part number PSU P24V G4, 21204-00939- Capacitors Conn...
Page 13
4 Removal and replacement procedures Adherence to these procedures and precautions is essential for proper service. Preparation for disassembly Use this information to properly prepare to disassemble ...
Page 14
1) Remove the base. Push the button of base to unlock the base, then pull out the base form the stand. 2) Remove the stand. Push the button of stand to unlock the stand, then pull out the stand form t...
Page 15
3) Remove the rear cover. Remove the screws that lock the rear case and use the knife to remove the case. 4) Remove shielding case/cables. Remove the acetate tape (red frame) that fixes the wire and t...
Page 16
6) Remove bezel and separate with panel. Remove the screws*11 fixing the front bezel and remove the mylar Tape and the aluminum foil.
Page 17
7) Remove M/B &P/B from shielding case.Remove the screws at the mainboard interface & screw on the bottom of the shielding case. Remove the screws*4 fixing the power board, screws*2 fixing the...
Page 18
Power board The power board part number is 21204-00939. Before removing the power board, follow these steps: ▲ Prepare the monitor for disassembly. Remove the power board: 1) The HP P24v G4 power boar...
Page 19
Connector repair This procedure includes HDMI, VGA connectors. The connectors are on the main board (board part number 60104-09771). The connectors identifiers are as follows: Connector Location HDMI ...
Page 20
HDMI connector P102 Repair the HDMI connector: 3) Use a soldering iron and a desoldering pump to remove as much solder as possible from the pin. 4) Use a hot air gun to melt the solder on the pins. 5)...
Page 21
VGA connector P101 Repair the VGA connector: 8) Use a soldering iron and a desoldering pump to remove as much solder as possible from the pin. 9) Lift the P101 connector from the PCB. 10) Place the ne...
Page 22
Function test After repair, be sure to confirm that all functions are working. Table 4-1: Function test Test item Operating description Tool used HDMI test Confirm whether image displays and sound Com...
Page 23
screen. monitor. Be sure that the computer power is off while you connect the video cable. Input Signal Video resolution and/or refresh rate are set Change the settings to a Out of Range is higher tha...
Page 24
Index components precautions, 1 front, 4 preparation for disassembly, 10 rear, 5 RC removal, 12 connector repair, 14 rear components, 5 features, 3 removal firmware updates, 2 power board, ...
Manual Details
| Brand | HP |
|---|---|
| Pages | 24 |
| File Size | 1.50 MB |
| Published | June 17, 2026 |
6 views
Enter the captcha to get the download link:
Frequently Asked Questions
What must I do before performing any maintenance or service?
Be sure to carefully read the "Important Safety Information" and only allow trained service personnel to perform the procedure.
Why is my monitor showing video card incompatibility?
Open the OSD menu, select Input Control, turn Auto-Switch Input to Off, and select your input manually.
How do I fix issues with low or indistinct brightness?
Open the OSD menu. Use the relevant setting and adjust the brightness scale as needed.
If the screen displays a disconnection signal, what should I check first?
Ensure you have connected the correct video signal cable between the computer and monitor, and always ensure power is off when connecting.