Dell SupportAssist Version 1.0 for Microsoft System Center Operations Manager Quick Start Guide

Summary

This quick start guide provides an overview of Dell SupportAssist for Microsoft System Center Operations Manager. The manual covers installation prerequisites, management pack components, configuration steps, and monitoring capabilities for Dell server hardware. Designed for IT operations teams using Microsoft System Center to monitor and manage Dell server infrastructure proactively.

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Dell Support Assist Version 1.0 For Microsoft System Center Operations Manager Quick Start Guide

Page Summary Contents For Dell SupportAssist Version 1.0 for Microsoft System Center Operations Manager Quick Start Guide

Page 1 Dell Support Assist Version 1.0 For Microsoft System Center Operations Manager Quick Start Guide

Page 2 Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of ...

Page 3 Introduction The Dell Support Assist plugin for Microsoft System Center Operations Manager provides proactive support capabilities for supported Dell servers. Operations Manager interacts with support...

Page 4 8. If there is an SSL connection failure, you must install the required root certificates. To identify and resolve an SSL connection failure, see Identifying SSL Connection Failure and Installing Root...

Page 5 The System Logs page is displayed. 2. Click Remote Connection. The Management Groups Connection page is displayed. 3. Select Establish a remote connection with the management group. 4. Provide the IP ...

Page 6 Verifying The System Log Collection/Upload Configuration To verify that Support Assist is configured correctly to upload system logs to Dell: 1. Click the Devices tab. The Device Inventory page is dis...

Page 7 4. Scroll to verify if GTE Cyber Trust Global Root is listed in the Issued To and Issued By columns. If GTE Cyber Trust Global Root is not listed, you must install the required certificates. To instal...

Page 8 16. Right-click Intermediate Certification Authorities → All Tasks → Import. The Certificate Import Wizard is displayed. 17. Browse to select the Dell_Inc_Enterprise_Issuing_CA1.cer certificate file, ...

Manual Details

Brand	Microsoft
Pages	8
File Size	283.70 KB
Published	May 26, 2026

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Frequently Asked Questions

What versions of System Center Operations Manager are supported?

SupportAssist requires Operations Manager 2007 R2 or Operations Manager 2012 SP1 installed on the management server.

How do I troubleshoot log collection upload failures?

Check if proxy server credentials are configured correctly in the web browser and verify internet access; use the Send System Logs button to verify the status.

What prerequisites are required before installing SupportAssist?

You must install the Dell Server Management Pack Suite Version 5.0.1 and ensure the supported Dell devices are discovered and monitored.