Page 1
Dell Client Management Pack Version 6.0 for Microsoft System Center Operations Manager User’s Guide
Page 2
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of ...
Page 3
Contents 1 Overview.................................................................................................................4 What is new in this release..........................................
Page 4
Overview This document describes the activities that you can perform with the Dell Client Management Pack version 6.0. The integration of Dell Client Management Pack version 6.0 with Microsoft System ...
Page 5
Key features of Dell Client Management Pack The following table lists the key features and functionality of Dell Client management pack. Table 1. Features and functionality Feature Functionality Disco...
Page 6
About Dell Client Management Pack The following table describes the management packs and utilities, and their dependencies with each other. Table 2. Management pack functionality and dependencies mana...
Page 7
Dell Client Management Pack operations This chapter provides information on the various operations that you can perform on Ops Mgr using the Dell Client management pack. The Dell Client management pac...
Page 8
Adding Dell client systems To add a Dell client system to the Agent Managed list: 1. Log on to the system with an account that has the Ops Mgr Administrator role for the Ops Mgr management groups. 2. ...
Page 9
Table 4. Dell hardware discovery and grouping Classification Group name on Ops Mgr console Hardware type Dell Windows Dell Managed Dell client systems: Dell Latitude Dell Precision Dell Optiplex Dell ...
Page 10
Monitoring The Dell Client Management Pack enables you to monitor the discovered Dell Client systems. The Health Status Indicators helps you to monitor the health of your Dell Client systems on the ne...
Page 11
The Ops Mgr console displays the alerts for all the Dell client systems that you are monitoring in the Client Alerts pane. You can see alerts that meet the criteria that you specified in the Authoring...
Page 12
Complete diagram view Figure 2. Graphical representation of all dell devices To access the Complete Diagram View: 1. In the Ops Mgr console, click Monitoring. 2. In the Monitoring pane on the left sid...
Page 13
8. In the Choose from a template msection, select Client Diagram from the drop-down list. 9. Click Create. State views The State Views displays the status of each Dell device managed by Ops Mgr on you...
Page 14
3. Click Dell Client. NOTE: You can also access Reporting from the Diagram Views by clicking on the client instance. The option Dell Open Manage Windows Event Log is located in the Actions or Tasks pa...
Page 15
Groups Unit Monitor Name Default Periodic Poll Setting (60 minutes) Processor Group for Dell Periodic 3600 seconds Client (60 minutes) Processor Unit Instance Periodic 3600 seconds (60 minutes) Sensor...
Page 16
Object discoveries Table 7. Dell discovery object Discovery Object Description Groups Discover Hardware Components Discovers the disk, memory, Dell clients for Dell Client systems sensors, and process...
Page 17
4. Right-click the rule and select Overrides. 5. Select Disable the Rule and any of the sub-options to disable the rule. Or Select Override the Rule and any of the sub-options to set the override para...
Page 18
Related documentation and resources Microsoft guidelines for performance and scalability for Ops Mgr For information on Microsoft’s recommendations for scalability, see the Microsoft website at techne...
Page 19
a. Go to dell.com/support/home. b. Under General support section, click Software & Security. c. In the Software & Security group box, click the required link from the following: Enterprise Sys...
Page 20
Troubleshooting The following table lists the known issues, resolutions, and where the issues are applicable. Table 8. Issues and resolutions applicable to Ops Mgr Issue Resolution Dell alerts are not...
Page 21
Issue Resolution Reports do not appear as expected in the Microsoft KB954643 available at Reporting space of the Administration console. support.microsoft.com resolves this. The Ops Mgr console interm...