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Dell PowerVault NAS Systems Running Windows Storage Server 2012 R2 Troubleshooting Guide

Summary

Essential troubleshooting guide for Dell PowerVault NAS systems running Windows Storage Server 2012 R2. This resource is vital for system administrators who need to resolve complex operational and setup issues. The manual covers detailed error code resolution, including issues resulting from hard drive replacement or OS reinstallation (e.g., RAID configuration mismatches). It also provides guidance on deployment errors, network management settings, and resolving update failures, ensuring maximum uptime for your mission-critical storage infrastructure.

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Dell Power Vault Network Attached Storage (NAS) Systems Running Windows Storage Server 2012 R2 Troubleshooting Guide

Page Summary Contents For Dell PowerVault NAS Systems Running Windows Storage Server 2012 R2 Troubleshooting Guide

Page 1 Dell Power Vault Network Attached Storage (NAS) Systems Running Windows Storage Server 2012 R2 Troubleshooting Guide
Page 2 Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of ...
Page 3 Contents 1 Installation Issues......................................................................................................5 After Replacing The Hard Drives Or Reinstalling The Operating Syst...
Page 5 Installation Issues After Replacing The Hard Drives Or Reinstalling The Operating System, The RAID Configuration Does Not Match The Factory Configuration And Defaults To RAID 1 Description After repla...
Page 6 Workaround To work around this issue, remove the operating system reinstallation media immediately. Error: -5002 Shows Unsupported Hardware Configuration Error Description The system is unable to loca...
Page 7 Enter the PERC BIOS during the operating system boot operation and ensure that there are no foreign configurations, no data on the drives, the drives meet the minimum size requirement, and are fully f...
Page 8 4. Reboot the Power Vault NAS system using the operating system reinstallation media. Reinstallation Error Message Remains On The LCD Description The last error message remains on the LCD until the op...
Page 9 Other Issues Deployment Issues Default Password Missing Description Unable to find the default password of the system. Workaround The default password for your Power Vault storage solution is Stor@ge!...
Page 10 Turning Off The Firewall You can turn off the firewall on your system using the: Control Panel Server Manager Turning Off The Firewall Using The Control Panel To turn off the firewall from the Control...
Page 11 Getting Help Contacting Dell NOTE: Dell provides several online and telephone-based support and service options. If you do not have an active Internet connection, you can find contact information on y...
Page 12 Any media that ships with your system provides documentation and tools for configuring and managing your system, including those pertaining to the operating system, system management software, system ...

Manual Details

Brand Server
Pages 12
File Size 289.84 KB
Published June 01, 2026
50 views

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Frequently Asked Questions

What causes the RAID configuration to default to RAID 1 after replacement or reinstallation?

This occurs if the operating system reinstallation media cannot find an operating system partition of 120 GB or larger on Virtual Disk 0.

Where can I find my system's unique Service Tag and Express Service Code?

These details are found on the front of the system by pulling out the information tag, or alternatively, they may be on a sticker on the chassis.

What is the first thing I should check before performing any system upgrade?

Always check for updates on dell.com/support/manuals and read them first because they often supersede information in other documents.

Where can I find general official documentation when managing or installing components?

The Owner’s Manual provides information about features and troubleshooting, available online at dell.com/support/manuals.